I ordered a few different types of daffodils apparently including a mix. They started to come up and so far most of them are of the all yellow variety(not the ones I wanted). When I called, they immediately offered to either replace them, exchange them for something different, or get a refund. Since they were so nice and accommodating, I told the agent that I would hold off to see what else comes up and go from there. She said she would put a note on my account and I could decide what I wanted to do later. They seem to understand that trusting customers to do the right thing and being nice about it will add to their bottom line in the long run. Very satisfied with them and will definitely order from them again.
Andrea E.
Évaluation du lieu : 5 The Colony, TX
Excellent — above and beyond — customer service! I purchased their bluebonnet seeds online for party favors for a wedding shower with a Texas theme. I ordered the seeds 10 days before the party and left a comment in my order stating that I was keeping my fingers crossed that they would arrive in time. Their customer service representative personally reached out to me to ensure that they would be mailed out asap. I received the seeds in less than 3 days for no extra charge! I was able to complete the party favors with time to spare. PLUS, they were an excellent price. Great value! I was impressed with the commitment to customer service. I am grateful they read my comment and were attentive to my need. I highly recommend this company!
David G.
Évaluation du lieu : 1 Napa, CA
The worst. Plants, aside from one, arrived bone dry. Yellow leaves, completely root-bound. Never again!
Cf M.
Évaluation du lieu : 5 Roseville, CA
Very impressed with their customer service! I recently received an order of numerous Calla Lily bulbs, on inspection I noticed one bulb was very mushy and lots of mold, on their invoice they said something like that can occur and if it does please call them. I called and left a message, they got back to me the same day and sent out a whole new pack no questions asked! It’s a truly great feeling to do business with a company that doesn’t make the customer feel like a criminal like most do… I will be referring people to them! Thank you American Meadows!