Cellular Sales, Verizon Wireless Authorized Retailer

Stay away from this store. It is NOT a Verizon store but an «authorized retailer» even though the sign over the store says Verizon. You will be charged a $ 40 «access and set up» fee that a true Veeizon store will not charge and they will require that you buy insurance. Because of the very deceptive signage on the building noting there is. I way of telling that this is not a real Verizon store, it is not, and I therefore will be notifying the state Attorney General’s Office and the Better Business Bureau and lodging a formal complaint. Drive to the real Verizon store in the Staples plaza in Burlington and save $ 40.

Terrible customer service from this store, specifically Devon Bradford and Asad _​_​_​ (refused to give me his last name). I was sold a screen protector which they had trouble putting on. They said I could have it replaced if it did not seal to the screen. I brought it back and was given the same screen protector. This time they told me to try putting something heavy on it, and if that didn’t work they would give me a different (cheaper) screen protector. I went in for the third time since it didn’t seal and was told that there was nothing they could do for me since I already had one replacement and that I would have to pay full price for a new one.
On a positive note, my original sales agent, Sam Coleman, was awesome to work with. If you’re trapped by Verizon, go see him at the Shelburne road store. Otherwise, switch carriers and stay away from this store.

Though this location is easier to get to than an actual Verizon store I would recommend avoiding it.
Sales staff have the style of bad used car sales people. They push to sell things I did not want or ask for. They also have said one thing but then gone against thier own statements.
Watch out for the mandutory insurance they say you have to the on all new phones. They will say you just need to call and cancel it after you leave the store. They can not force you to take the insurance but will try to.
Overall, avoid this retailer.

Had a great time today setting up a new phone with Caleb. Unfortunately my last one ended up in a river, but Caleb set me up and spent some time on the phone with Verizon trying to get me the best deal on my plan. Very friendly and helpful!

Spoke with yet another customer service agent at Cellular Sales. Still refusing to give me names and phone numbers of a direct supervisor.
Refusing to fix the charges that were misquoted by representative Justin. Still no credit to my account for the phones that were turned in.
I originally wanted to speak with DM but was refused his information and only allowed to speak with customer service.
Take your phone business elsewhere, they do not hold staff accountable for their mistakes and hold the customer in the lowest regard.
Go to the South Burlington location or better yet AT&T.