Rick’s Towing & Repair

Had to rent a u-​haul and the great people at ricks stayed open for a few extra mins for us. We got a great u-​haul a brand new truck, was treaded with respect. When dropping of the truck was greeted with friendly people and respect. Will go back to them next time when I need services.
They know their stuff over at ricks, and have a sense of humor.
Thanks guys for taking good care of you’re customers. 5stars for sure.

Very sad service overall. Rick failed to properly quote the total hours of labor until the billing hour when all he wanted was to collect the money.
As an experienced auto mechanic customer (I always ask for HOW LONG) to avoid HIDDEN COSTS. BUT his mechanic employees who represent him and are supposed to know, and whom I certainly asked, claimed 2 – 3 hours. When I even asked if I could pick up the car that evening, anticipating the mechanics were correct on the hours they quoted, I found I was delayed yet another day.
I arrived only to find not a 2 – 3 hour labor charge but an 8 hour charge. I guess BMW owners look like suckers.
Rick continually claimed he, «never quoted me» which is EXACTLY why I made the personal visit to Rick’s shop to ASK, HOW LONG!“
Rick cannot train his employees correctly or he is part of a horrible sham operation. Any respectable business would call to notify a customer of any pending additional hourly charges but not Here! I am lucky it wasn’t 16 hours.
Rick even was «professsional» enough [NOT!!] to decline any negotiation on the deal after his employees wrongfully represented him and wrongfully quoted a time for labor.
He even called the police, called me an idiot, and accused me of acting anything but professional. Call Williston PD to get the scoop — do not trust Rick.
Get the hours in writing… like most dealers quote… or you too will suffer Rick and his games. So much for trying to bring local business to local businessmen… if you can call Rick that!
BBB COMPLAINT # 10 306 392.

Rick’s done right by me and my many vehicles over the years. The guy and his team are very reliable and straightforward. Often he’ll ask or try to get used parts if you want to go the low end of the price scale. Even those parts end up lasting quite a long time. I’ve never had an issue getting the car in for work or getting it out the same day. He also has a very reliable towing service that I’ve only used once but they came out real quick.
It’s a fairly no-​frills garage which means low-​overhead and low on labor costs. Don’t expect a 5 star waiting area or a shuttle service. He does have a small waiting area but I generally leave my vehicle with him for the day and wait for his call. Nice honest guy and always does right. What more can you ask for from an auto mechanic?

Sucks. Lame costumer service, charged $ 80 to tell me nothing was wrong, totally complacent. Did a good job on my clutch on another job but wouldn’t trust him to diagnose a problem or try to save you cash, in fact it seems like the opposite.