Steak ‘n Shake

Always horrible service and rude workers. Plus the restaurant is dirty and the last time I was there, there were bugs everywhere crawling around. I would not recommend eating here.

Are here last week. Had the fish sandwich and a chocolate shake. The sandwich was good and the shake was very thick. Food quality is ok. The burgers are much better.

Nasty. Nasty. nasty. Nasty. Nasty. Nasty. How about this yet a rag, a bucket of soapy hot water, a fresh mop bucket and scrub the tables the floors, under the tables, the walls, the seats. How anyone can even dare eat at this nasty, filthy place. I am calling the health department you should be ashamed of yourselves!

Came in for breakfast and very surprised at what came out. If ever in the S. O. M. center area comes to this Steak N Shake it was very good.

This location is good but it consistantly falls short of a 5 Star experience. The food is amazing but the speed of service consistantly slow. It may be better when it is slower but more often than not it is packed.

As a family of 5, frequent customers of steak and shake and new to the area… We decided to give this location a try. Unfortunately, after the experience I had this evening, I cannot see us returning.
Upon entering S&S at 5:45pm, I approached the counter ready to order my family takeout. There was 1 girl at the front who was taking care of another customer. No problem, I can wait. Upon waiting for a few more minutes an elderly man approached the counter and cut in front of me in order to pay his bill. I didn’t say anything to him as he was elderly & I’m patient. Of course, the cashier didn’t even bother to say that I was first (no big, i suppose) & proceeded to check him out. She was having difficulty with his coupons & requested assistance from an employee named Ashley. Ashley was extremely rude and angry. She told the cashier she couldn’t help her, rolled her eyes at the elderly man and slammed the cash register shut doing something else. She stormed off saying «I can’t help you right now» in an angry tone. She went over to the other side of the restaurant to where she very OBVIOUSLY was gossiping about the elderly man to another waitress as they both looked around the corner in disgust. The cashier apologized to the elderly man on behalf of her rude coworker, «Sorry, she just has a lot of things to do.». UM NO? Don’t make excuses for her. Her attitude was unacceptable.
Eventually, a manager assisted the cashier with the mans coupons and I was next. Or so, I thought. Another employee handed the cashier the phone & told her to take the order. She looked at me, knowing I was next, and said «I know you let that older man go in front of you, but I am going to have to take this phone order. I can’t keep them waiting.» WHAT?! Um okay? So that is TWO people that steak and shake decided are more important than me? As the cashier was taking the phone order, yet another employee approached the second register. Finally! I would get to order… right? NOPE. Another customer was standing next to me & she asked him to come forward. WHAT seriously? Eventually, as THREE customers were served before me… I could finally place my order. And I did so, without problem. 10 minutes later, my order arrived & was ready to take home. By this time, it was 6:15. I am sorry but it should NOT take 30 MIN for a take out order of 3 kids meals. But the service of this place was unacceptable. I didn’t even get a single «sorry»!.

I thought I would give this a try again and was a little more pleased than in previous visits. The manager sat me down, introduce me to the waitress, who is very nice. They were prompt, had good etiquette, the breakfast was hot and tasty and the place was clean. So I bumped it up to a mediocre 3 stars and will try it again.

I love eating here ! The portions are just right, if you know u eat a lot then don’t hesitate to order an extra order. I usually order one order for lunch and for dinner, I always get two orders. The milkshakes are huge and the food for kids are pretty big of a portion and they don’t even cost over $ 3.00 ! I recommend this place to those who have kids. And remember that happy hour is from 2−5am/pm weekdays which you get ½ off on your milkshakes. I took one star off because I just hate when you walk in and even when the people who works there sees you but they don’t bother to greet you or tell you someone will be with you and the service could be a bit better.

Worst Steak and Shake ever. Service is so slow that they make the Bureau of Motor Vehicles seem like speed demons.

This place if filthy! There’s lots of trash under the tables. I ever told the young lady at the register that you guys may want to sweep under the tables and got attitude from her. The food was blah and the waiter was no existent once he took our orders. Will not be back!

I food is alway ok. But the service was terrible is server was either drunk or high smelled like pot. Over heard him complaining about tips to co-workers.Made sure the ask the server name in full that way i could make sure he was picked out for his shameful service Matt Saddler was the servers name never taking my group there will go to a different location.

Steak and Shake has consistently decent food and the shakes are always a hit. Our server was friendly and efficient — bringing us our food the second it was ready. We have no complaints about this location!

I struggle with all S-​n-​S, the food is always consistent, good and at a great price. But the service is always pretty slow. I think the layout of the shops does not help, or the fact that it is a bunch of kids that would rather be somewhere else. That being said, it is always worth power through.

Still good food but this place needs a thorough scrubbing. And a manager who’s a little less uptight. AKA bitchy.

I love steak n shake BUT this location lacks all the fundamentals that are practiced at the other locations. Their milkshakes are soupy, the need to be trained on the breakfast menu pricing since everything isn’t on the drive thru menu, and they get upset when you question then about misquoting the prices! One time I ordered a sausage bagel and a breakfast burrito. The had the nerve to use a portion of the patty for the sandwich in the burrito! Unbelievable!

Unkempt. Dirty tables. Burgers good. It should be a clean place to eat. Next time I’ll choose elsewhere.

Had to wait for 10 mins to get seated… Fries were cooked in oil which was used for a long time (may be a day I believe so), so the fries leave bitterly taste in your mouth. Overall cheap but no quality.

You have to try their chicken melt when here. Decent crowds

You know this place is sort of touch and go. One of my all time favortite foods is simple chili. When you get it while eating inside steak and shake does a really great job. When you get it to-​go though it’s another story, like tomato concrete maybe. Maybe it’s the accountability to quality when ordering in house, who knows?! The burgers are always pretty reliable and high end for the fast food market. Lots of variations on the classic burger also, which rotates semi-​seasonally.
The milkshakes are sensational! I remember this last christmas they had a candy cane milkshake! I was so excited, it was amazing.
One other signature here are the fries. They’re a run of the mill fry, but extremely long and slender, almost like straws. Next time I’m in I’ll snap a photo for you guys on the droid.
One other nice touch is when ordering in, you get a waitress which is odd but great for a restaurant with such a low price point.
Robert Ebert was quoted saying steak and shake would be his preferable meal before death. While I think he’s bats*** crazy for saying this it beats McDonald’s, and I will continue to return when in a pinch. Worth trying out. 3 stars
PS– Apparently they have a 4 dollar all you can eat pancake breakfast, I sooo need to check that out, and you should too. Also if your a kid, or even not you get a free steak and shake paper 50 style hat! Who wouldn’t want that! Just ask for one.

So after hearing that Croagh Patricks was out of just about all their food, we were starving and didn’t want to sit down at another bar and run up a tab so we decided to run into Steak ‘n Shake. Now this is the 1^st time I’ve been to one since 2001, back when it was THE place to hit after many, many drinks. So this time was different, I am now much older, much more sober, and with a well defined palate… ha…perfect for Steak ‘n Shake right?
Well the wife went with the double cheese burger, straight up standard version and I went with the Portabello Swiss with mayo. We both opted for cheese on our fries. Well, to be perfectly honest, it wasn’t that bad. The mushrooms were fresh, had a little firmness to them, not the soggy mess I was expecting. The meat was seasoned well and tasted really good for a fast food type burger. I normally like my burgers medium but I knew I wasn’t getting that here so I just sucked it up and enjoyed my meal. The cheesy fries were small, probably would have preferred larger fries with more content, but the cheese (yellow crack) added that extra kick that makes you feel all better.
So I hate to say it, but I liked my meal, so did the wife. We will consider it again next time we are in a bind and need something quick other then Taco Bell. This location was clean, not very busy, but that was good in a way that we were given full service by the manager, refills and extra napkins without getting up. Way to earn that $ 8.50 an hour!