LensCrafters

before i went here i went to walmart’s vision center in WG, the idiots could not even figure out if they took my insurance– i then went to lens crafters. the manager, a woman, i forget her name– was so knowledgeable and sweet– she knew right away about my insurance and quickly got me taken care of. i will be coming back and telling my friends, family etc, about this awesome place! thank you

Everyone in this location understands and seems to really enjoy giving the best customer service. I highly recommend going here.

I got a cheap back-​up pair of frames there and I got them done in an hour! A little annoying they first tried to talk me into expensive lenses by saying «well these plastic lenses can’t be ready until tomorrow, you sure you don’t want to upgrade?» Finally when I stuck to my guns they said they’d give me the glasses in an hour. So be aware that’s their strategy. But if you stick to your guns, don’t mind that for the $ 100 «essentials» pair have plastic lenses, and realize you have to use full frames for that type of lens, it’s quick, cheap and easy and for a second pair it’s great.
Plus the staff is helpful, I like that it looks like there’s a manager on-​site overseeing everything (who was very nice) and you can even see in the lab – it just feels more open and honest.
Is it the Applebees of eyeglasses? Honestly Vision Works I had a much worse experience even though it was much cheaper (they are the McDonalds of eyeglasses I guess). So I would put Lens Crafters as a tier up from Vision Works. But I don’t know if I’d go so far as to get my eyes actually checked at either place, I go to an ophthalmologist for that.

I had an issue with my insurance and the people at LensCrafters went the extra mile. Two different associates called the company to help me out and pushed on them to get the issue resolved. Erica was especially helpful.
I have always liked LenCrafters because of their accessibility and their generosity in giving free adjustments. I would recommend this location as «top of the class.»

48 hours later.. .my «glasses in about an hour» are in Warrington, not Willow Grove — they’ll be ready in about 72 — hours that is!!! What more can I say!?!

I’m not overly pleased with this store, but I go for the one-​stop shopping convenience of having my eye exam at the attached optometrist’s office. I bought my first pair of glasses there 5 years ago and recently purchased my second pair. This second round was far more painful than the first. I had an ill-​experienced employee «fit» my finished glasses. Her lack of skills resulted in crooked, stretched frames that within a week of taking them home were falling off my face. Luckily, the store offers free adjustments so I returned and had the manager re-​fit my glasses. His adjustments to the frames were much better. One thing I really dislike is that the glasses you purchase are the same pair you (and numerous other people) have handled and tried on. For the cost of their frames and lenses, I’d expect a brand new pair of frames that haven’t been pulled off and on the faces of multiple shoppers. On the plus side, if you have AAA, you can get a 30% discount off most brands of frames.

OK place, though not all employees seem knowledgeable enough to provide quality service. Moreover they said glasses will be ready in 45 min, instead took 1 ½ hr.
It’s like the Applebee’s of eye glasses.