Red Wing Shoe Store

When I saw the first review, I figured that this was 3 years ago and things probably have changed. Nope. Not at all and I have never experienced worse or more rude customer service in my entire life.
My husband and I came with our daughter to buy a pair boots for my husband. When we entered the store, there was only one clerk helping a customer. We weren’t greeted, but that’s not a big deal really. We were walking around looking at boots and when the clerk finished with the customer he walked over do my husband and very rudely asked «Do you need something?» My husband said «Hi, yes how are you?» and extended his hand. The guy backed up and refused to shake his hand.
I told my husband it’s better we go and we left.
However, the store manager I think it was wrote me a very nice email apologizing and explaining the situation. Which I really appreciate so we may be back there.

I didn’t expect to review a Red Wing shoe store. I frankly didn’t expect to have a bad experience, I knew what size I was, what I wanted and basically wanted to be in an out without too much fuss. I realize the store operates 98% of it’s time providing shoes for people who need specialty heavy-​duty boots.
I was in the 2% of people who go in there for a pair of good boots that will last me a long time — but don’t necessarily «need» them. I am still of the opinion that Red Wing makes a quality product, but unfortunately I don’t foresee me setting foot in one of their stores ever again. I’ll stick to the basics and if for some odd reason the gentleman working in the store reads this — to help him clarify what happened that night.
I walk in at about 7PM on October 23^rd, 2012 — I don’t know the name of the person working there — since I was never greeted, but it’s not the end of the world. He’s with two other clients and I can tell the guy is busy. I walk around trying to kill time and to give him time to get wrapped up — I’m in no hurry. I understand it’s not the most ideal scenario and I don’t expect them to drop everything they’re doing — although, I can’t think how «Hi, I’ll be with you in a minute.» would have cost him any time, but that’s besides the point.
A bunch of unacknowledged nothing happens after that I could be going around the store setting small fires and I doubt anything would be said to me.
He completes the transaction with the first client, and I can tell he now needs to help client number two. I say nothing, I just happen to be near him towards the back of the store by the sizing machine. Suddenly, he snaps at me and says «You’re GOING TO have to give me a minute DUDE — I’m the only one here.» Keep in mind, I said nothing at this point. I am giving him a minute, in fact — I gave him twenty.
Great first acknowledgement. I’m not the big traditionalist when it comes to customer service, and I’m not blind — I know you’re busy. But if your first words to me are in that tone, then you lost a sale. It really isn’t a problem you see — you don’t want my business, and I don’t want to give it to you. It actually works out perfectly for the both of us.
This isn’t the only source of Red Wing boots, and although I was set on the brand. Now I think I’m willing to give my other options a shot — and I mean that, I know it doesn’t matter to this particular dealer, and I’m fine with that.. Of course, the boots I was looking for — Model 8146, are available at Brooks Brothers and I can tell you, the service there would be eons apart from this store. If so inclined, I may just drop by — but I really think there are too many options now that this sent me right back to the internet to look at what other alternatives there are out there.
I appreciate someone is out there making an American made product, in American small business like these franchised Red Wing stores (dealerships) — I want to support that. But unfortunately, it’s not worth the hassle of being treated like a nuisance.