Staples

Came here to get a book bound. Usually whenever I needed to get a book bound I would go to Office Depot/​Office Max, and I was always told to drop off the book with my name and contact information, and they would call me in roughly an hour when it was done. Usually I would get a call ~1.5−2 hours later.
When I dropped off the book yesterday, I was never asked for my contact information. But I should clarify why. The very nice employee by the name of Doug didn’t ask for my contact information, because he took the book to get bound right away. Within 7 minutes of giving him my book I was paying for the book binding service (under $ 6) and was well out the door! It’s not that the store wasn’t busy; trust me it was. It’s just that Doug worked quickly and efficiently to handle the influx of people.
Only issue is that since it is «back to school week» the school supply area seemed bare and a bit in shambles. But I’m way past my grade school days, so that doesn’t really impact me. Apart from that, excellent service, will come back again!
TL;DR: REALLY quick service. Got a book bound and instead of waiting ~2 hours at competitors, I was out in 7 minutes. Great, quick, efficient service. Can’t beat the prices.

Most of the time, I’ll find what I need here. There were a few times when they didn’t have an item in stock or just didn’t carry the item at all. If you need assistance, you can ask one of the store clerks without much trouble. They’re pretty friendly and helpful. Checkout is usually a breeze because I rarely see long lines formed here.
What I love most about this store is the clerk/​cashier, Nancy. She’s incredibly helpful and efficient and knows what she’s doing when it comes to coupons. This is a huge plus because I almost always use one here. She also has a great memory because she recognizes me even though I don’t frequent this location that much.
Overall, I’d recommend going to this store.

The checkout service at this Staples was extremely slow. I waited around 20 minutes to checkout today, and the line curved almost out the door. There were four cashiers but each one seemed to be taking an incredibly long time. Now, I realize many customers were buying massive amounts of school supplies. However, I think they really need more cashiers or faster cashiers. The wait was unbelievably long.
The store itself was very organized. It is easy to locate what you want with all the signage everywhere. Good luck making it through the checkout line though, especially during back-​to-​school shopping madness.

All I wanted to do was look at a Kindle!
Instead, I left because I couldn’t find anyone around to help me. It’s like they scattered and it was during lunchtime! What is that?
It is a nice store; there’s plenty of materials in stock (if you know where they are); usually customer service is good but they don’t seem to have enough people on staff whenever I’m there. Perhaps it’s just my bad luck but…

If you’re simply looking for office products, I’d certainly recommend a visit here. Naturally, they have enough paper, pens and paperclips to choke a horse. Great if you’re replenishing your stock at home or because you lost at Arlington.
But if you need assistance from the copy center, it’s a whole other story. I stopped in the other day with (what I thought was) a simple request… to increase a sketch 200% and copy it on a transparency. I could have done it with my eyes closed if I were at home, but I was already at work and needed it to finish my day. Anyway, as I make my way to the counter, I saw one person behind the counter and no one in line waiting. Great, right? Wrong.
Long story short, this girl simply could not figure it out. Now it’s true she may have been new here, in which case I’d certainly cut her slack, but not the store. You shouldn’t leave someone alone who doesn’t know what they’re doing. But the clincher to my two star review came when another employee joined her behind the counter, but just stood there, not helping out at all. VERY frustrating, especially when I was there during lunch and this whole fiasco took 45 minutes.
In a hurry for service? I don’t think this is the place for you.

This is one of my favorite Staples, in fact I used to live 5 minutes away from here. They almost always have what I want in stock, and the employees are very helpful. They also do a great job with explaining the «Easy Rebate» system that Staples has in place.

I took my desktop computer in for there free check up. Told them it was slow and I could not download the current version of Flash. The result, I can still not download flash. They told me I needed to buy more memory to speed up the computer. The computer was fast enough when I bouight it so something is wrong. I guess I should have recognized that you don’t get much for free but they could have tried to sell some service to fix my issues.

Well– if there is one benefit to living in the «burbs» it’s that new shopping centers are always popping up and the stores that are in them are clean, sparkling new, well stocked and over staffed.
Thus is the case at this Staples office supply store. I stopped in to pick up some supplies and was bowled over by the well organized, and well laid out store (super clean but it’s brand new!) as well as the amount of friendly people working there who ended up actually escorting me to the aisle I was looking for. You just don’t get that level of service every day!
Granted my $ 10 purchase isn’t going to keep them in business, but they treated me as if I was purchasing my entire office staff’s supplies.
As with all Staples locations, you can find everything from office furniture, to briefcases, to supplies, supplies and more supplies. This location has a huge parking lot and is easily accessible by car but be careful– they share a lot with Portillo’s and it can get pretty congested around lunch time.
Rarely do I sing the praises of an office supply store as they usually underwhelm me with their lack of service and knowledge of the products that they sell. But for now– this Staples appears to be different. And for that, I thank them.