Willowbrook Shoe Repair and Tailoring

I’ve been a customer here for many years so the one star is for the decent shoe repairs I’ve had done.
Otherwise I don’t really recommend this place-​terrible customer service. The ladies who work here are rude and unapologetic.
Bring your clothes here if they were inexpensive and it doesn’t matter if the tailoring ruins your piece. You could also consider this place if you need a simple shoe repair. Otherwise stay away, you might risk having your things irreversibly ruined by bad tailoring and your day ruined by rude people.
One thing they are good at: alienating loyal customers!

For a simple fix this might be the place but they are RUDE! Double check the work before you pay it and ask how much it will cost before you leave your stuff there.

I’ve been using the tailor service sporadically for 20+ years. They are close to home. When I’ve stopped at the shop for a smaller job like a ripped pocket or fallen hem, Tina has given my smaller job to a gal on a larger project so I could get in and out! I think her prices are reasonable. Prior to my sons wedding, and I’m talking 2 nights before, I was frantic. My inflammatory arthritis was at its worst with all the prep and stress. I could no longer wear my higher shoes. So my dress was dragging on the ground. With an hour until close, Tina pinned and hemmed it for me after closing, and phoned me that it was ready that night! Looked great. I felt comfortable and I felt she did me the greatest favor in the world that night.

Upon going to pick up a couple pairs of shoes to be repaired to find out they did exactly what I told them not to do! Language barrier– who knows!?? They are redoing those shoes but when I was paying for them they tried to charge me $ 50 to lightly fix a couple tiny things! I will stick to my Darien shoe repair place where everything is almost $ 5– $ 10! I just had a bad experience there and they didn’t get it any better here! To fix a couple scuff marks and replace a heel piece?! Insanely expensive!

This is by far the best tailor! I have been going here for years and I would trust them with any and every article of clothing or shoe I own. While, it may be a little pricey, I do believe you get what you pay for. If you are looking for a great tailor– I would highly recommend Willowbrook Shoe Repair and Tailoring for the best tailoring and service.

I was ripped off by this place! I had two curtains altered and when I went to pick up the lady told me that’ll be $ 20. I looked at my bank statement and she charged $ 40, I called her back and she says «that was $ 20 apiece» then she decided to argue with me. Totally misleading, avoid at all costs.

I am extremely hard on my bags and shoes and took a larger purse that looked as if it had been through a shredder, a smaller purse that had a leather tag that was falling off on one side and a few pairs of shoes where the tap in the heel had been worn down to a nub and one patent leather kitten heel had the fabric literally peeling up the heel like a banana. My things came back looking absolutely beautiful and for a job that I thought had to be at least $ 80 (that was only because I had heard this place was reasonable, I figured $ 100 easy anywhere else) I was only charged $ 51. WAY better than replacing Cole Haan and Via Spiga and I am now a customer for life :)

Don’t go here!
Have gone here twice for shoe repair service. First time no issue; shoes came out fine, nothing spectacular. Second visit, awful! Will not go back! Work not completed on the shoes left. Owner tried to change the agreed upon price when I was picking up the shoes. One pair of shoes that I picked up looked worse than when I left them. Find somewhere else to go!

I have been going to this place for awhile, especially that I lost almost 20 lbs… All my jeans, dress pants don’t fit… All my jeans are expensive… Citizens of humanity etc… So… I wasn’t planning on buying more, but just getting those altered…
Anyways… The only reason I go to this tailor… Is because it’s near my house… The owner Tina… Is only nice to me now, because she saw that I was driving a new Mercedes Benz. Before that, she was always snappy, like she is doing me a favor…
Sooo annoying…
I brought my bf here this past weekend… Coz he also lost weight, like 40 lbs… Since he is an executive… His suits are all expensive…
He brought a few suits, matching pants etc… Tina measured him, and said it will be ready in a few days…
A few days later… We called Tina, asking if everything is ready… She said,
pick it up a few hours later…
When my bf picked up the clothes… It was $ 400… The alteration price list said… A suit is $ 35…
Basically, Tina told Ben when she is measuring him… You know what… This needs to be done, sleeves need to be shortened, neck needs to be adjusted etc… But didn’t say each one cost at least $ 25 freakin dollars.
We were sooo mad… We were telling her… You didn’t give us a quote…
Tina says… I didn’t know how much it will be, when both of you left the shop.
We said… Then, why didn’t you call us, after computing everything… BEFORE starting the job, if we wanted it done or not.
Tina says… Well… That’s the price, our work is perfection.
Moral of the freakin story?
Do not leave without an itemized receipt, with a total quote.
They will rip you off.
Who does that??? I guess every business owner who thinks if you live within this area, they can just charge you whatever…
We told Tina… If you bring your car to any car shop… The car shop will give you a quote, after inspecting everything, before they start the job…
The car shop will need the customer to sign a quote… Then proceed with the job.
Tina thinks because no one has complained, or sued her… That it’s ok to do whatever she has been doing for 25 years… Totally wrong…
Be honest, tell each customer, how much work needs to be done, and how much will be the charge…
Sheeeesh… FAIL… FAIL… FAIL…
Tina has the audacity to say… I will give you a refund of $ 80 (which is supposedly $ 120 refund) as long as both of you don’t ever step in my shop…
Seriously???
Like there’s no other tailors around the area… Wow… You got nerve old lady…

Not so sure about some of the poor reviews… I’ve been going here since I was a teenager and I’ve always had a pleasant experience. Since I’m shorter than average, I have much of wardrobe tailored. I’ve had pants, skirts, tops, dresses (formal and casual) tailored here — all with impeccable service and quality. If you ever have a problem, talk to Tina, the owner is very sweet and the easy to work with. The turn around is super quick and can be even faster for emergencies. It’s also important to note that they take care of returning customers — I’ve had a few items that I know should have cost more!
PS Don’t forget to bring in your shoes! I get my heels replaced here all the time — the cobbler does a really nice job with restoring the leather and heels of my shoes.

Just call them and you will get your answer for what kind of place this is — These people seem miserable so why even bother stopping in. The girl literally answered the phone, «Oh my God again, OUGH! Willowbrook shoe repair» in a «please shoot me» tone of voice. (with a Hispanic accent). I sure she didn’t mean for me to hear it but that’s really not the point. I really wanted to say I heard you but for some reason didn’t and continue to address the reason I was calling. I ask if they could measure me for a wedding gown. She said, they do this hold on and with out waiting for a response put the phone down. Then came back and sad not today! I was like OK and she said bye… They «really wanted my business»… wow terrible first impression. So bad I’ll never go there. To think they could have got $ 500. plus out of me for wedding sizing alterations and such. If I was the boss of this place I’d be POed.
I will keep looking.

I love this place. I don’t even go here that much, but every time I do, it’s like walking into a scene from a romantic comedy starring Anne Hathaway as a neurotic bride-​to-​be who has outgrown her wedding dress due to an allergic reaction to the scones her scheming future sister-​in-​law (Elizabeth Banks) forced her to eat on the morning of her wedding, so now she needs an emergency alteration before she walks down the aisle to meet her much-​older stock trading groom (Aaron Eckhart, in a career-​turning role), and the only place open is a tiny shop run by five sassy old Greek women with pins in their mouths and wisdom in their hearts, whose no-​nonsense approaches to life help her to realize that she’s been in love with her graffiti artist best friend (Joseph Gordon-​Leavitt) all along!
Or something like that. But anyway, these ladies do good work.

I have been going here for years– they are the best seamstresses around! It’s a very busy shop and they do their best to get clothes back as soon as possible. I had my wedding dress altered– off the rack it was a size 10 and I am a size 2 – 4. They did a fantastic job, the dress looked like it was made for me. It’s a very simple operation in that there are no computers and automated racks, so sometimes you have to wait a few minutes for them to find something. It is just a group of hard working women who are highly skilled in their craft. The owner’s name is Tina and she’s had the store for over 20 years. She is the hardest working woman I know.

My husband, my four children and I have been customers since Tina Mananses opened the doors of her tailoring and shoe repair shop.
We have always had quality work and service. There have been times of the place being very busy, like around prom time and homecoming, when the turn around time was more than a few days and some things get mis placed – for a few minutes– but Tina and her staff have always solved and stayed on top of things.
They care about their customers and their work is good quality. They might be a couple dollars more but when you bring in good quality
expensive suits and dress, hey! What do you expect? I trust Willowbrook Tailoring more than I would trust Nordstrom, who does some of the work for free. I have had mediocre work done through other department stores, too. No problem taking it to Willowbrook Tailor, that is for sure!

I have used this place many times with mixed emotions. Upside: They do a good job on more intricate types of garments, but they aren’t cheap. Downside: The owner is not very friendly and has a bad attitude if you disagree with her quote. The last time my daughter brought a homecoming dress there I told her I wanted a price first. When she told me the price over the phone, I said «no thanks, I’ll pick up the dress». When I called back to tell her I’m coming to get it she told me a staff had already hemmed it at $ 75. I have not gotten there yet to pick it up yet but if she tries to charge me for her staff’s mistake I’ll be writing a «whopper» of a bad review next.

I did NOT have a good experience w/​this business. I had gone to them a few times but the owner is not very friendly. However, I brought a dress back which needed a zipper replacement & two or three weeks later, it broke again. For $ 30 I expect the work someone does to be correct and if not, to promptly fix it. So, I took it back w/​my receipt.
The owner, Tanya, was very rude and refused to fix my dress, trying to tell me they never took it in in the first place even though she was the one that originally helped me. I also tried calling and she hung up on me. I would not recommend going here. It’s not worth it! You’re better off going somewhere where they appreciate your business and value their service enought to fix something. I realize other ppl have had good experiences but I don’t feel this behavior was warranted as I was polite & prepared. Thanks! ;-)

To the people who are taking their wedding dresses here and are disappointed: GO TO A BRIDAL SHOP! The amount of work and attention to detail that is required to please a bride (zilla) is about a million times more than what a normal person expects on a pant hem or a jean patch.
I like this place because they do seem to get things done on time, and are reasonably priced. I’ve taken shoes in to get re heeled and shined up, jeans to get patched, and dres pants hemmed. If you need something in a rush, they are pretty accommodating and don’t give you an attitude. Perhaps the thing that is most refreshing for me is that the prices on shoe repairs are about 5 – 10 dollars LESS than what I was used to paying while living in the city.

I took a bridesmaid dress to this shop for minor alterations. I needed the back and armpits taken in slightly and the straps shortened.
When I dropped off the dress, I was told it would be ready in about a week and a half. When I didn’t hear anything by that time, I called to find out if my dress was done. The woman who answered the phone insisted that they would have called me. I told her they hadn’t called, and she said they must have left a message. They had my cell phone number. The phone was always on during that week and a half, and I had no missed calls or messages from the shop.
I went to pick up the dress and was pretty disappointed. The stiches were not straight, and one of the seams was not aligned. There were two loops to use for hanging the dress, and only one had been reattached by the seamstress. The dress was also not pressed, and it was tighter than it was when I was fitted in the store. I could have done the same job if I had the time. An altered dress should look the same as it did when it was purchased – the only difference is that it should fit better.
My alterations cost $ 68. I was surprised that it was so high, considering the relatively simple things that had to be done, but I thought the positive reviews meant that I would see great work. I will not be returning.

I don’t award 5 stars often, but this place deserves it. This little shop, which is tucked away in a strip mall on the north side of 63^rd (just off of Kingery Highway), may not look like much, but the tailors/​seamstresses in here are dynamos. The owner’s name is Tina Manasses, and she is fabulous, fabulous, fabulous. Willowbrook Shoe Repair and Tailoring has several seamstresses, and every time I walked in, they were hard at work and serious about the quality of their work.
I took a wedding gown here, upon the recommendation of Louis’ Tailor (another great place I’ll Unilocal about later), and I was frantic because I only had 12 days to get the dress altered, thanks to a late delivery by the seller of the gown. And it was no easy alteration either, as the dress was 1 – 2 sizes too small for me. All in all, the seamstresses let out the sides of the gown and adjusted the zipper so that the dress would fit, fixed the hook, adjusted the zipper so it zipper smoother, hemmed up the bottom several inches (and this was several layers, including tulle), and created a beautiful bustle for me. Bill at the end of the day? $ 220. Not too shabby for a complex alteration of a wedding gown. Bigger shocker? They finished my alterations in less than 4 days. FOUR DAYS. The dress looked perfect. They also pressed the gown and it looks ready to wear. They were very careful to not get the gown dirty at all, too. Katie K. is right — these women work magic on clothes. I was stunned that they were able to make the dress fit (it’s hard to make a dress a size bigger) and do it in FOUR DAYS for $ 220. Bridal salons charge you upwards of $ 300+.
Willowbrook seems to have a pretty good shoe/​purse/​luggage repair shop also, although I haven’t tried them for these services. I think there is a cobbler on site, but I’m not 100% sure. They also have multiple shoe cleaning/​fixing accessories for sale as well.
I will definitely go back here again if I ever need clothing altered or shoes/​purses repaired. No doubt about it.

The women who work here do a great job on alterations and in my opinion work magic. I do not take my things anywhere else, from a hem on pants to altering formal dresses, I’m never disappointed.