K’s Nails

K nails will not fix their work for free. 2 of my nails broke after 1 day and when I went back to get them repaired Twan and Kim wanted to charge $ 3 per nail to fix. This is not good customer service practice and Twan was quite rude about it. Will not be returning to K nails.

My oldest son was getting married this summer and my 77 year old mother, with onset dementia, needed her nails done for the wedding. Also, I’m a mental health nurse for the state of Ohio, so I thoroughly understand the importance of sanitation. When I brought my mother up to K’s Nails, I was on a phone call, so let my mother enter the shop before me, after helping her out of my car with her walker and oxygen, to check in. So, I do not believe the shop knew my mother was with someone, or I doubt they would have treated her the way she was. Moments after my mother put her name in, I came in and sat down. My mother was called up shortly, and directed to a seat, while I was reading a magazine. A few minutes later, I heard the nail person raising her voice. My mother was asking for Gel Nails, the tech said, «No Gel. Gel polish only.» my mother said she didn’t want gel polish, she wanted Gel nails”. Escalating, the tech said, «I said! NO! Gel! Nails!, Gel polish, only!!!», and abruptly got up from the work station, called someone on the list and directed them to another chair someone had just vacated. My mother was sitting, thinking about if she wanted gel polish, when the tech started working on the person she just seated, and began working on them with the dirty implements from the prior customer. At which point, my mother said to the women, I guess I’ll get gel. The woman was ignoring her, so my mother said, excuse me, are you going to work on my nails? and the woman stood up, pointed to the door, and started yelling at my mother, «GET OUT! YOU TOO SLOW! iF YOU DON’T GET OUT RIGHT NOW, I’M CALLING THE POLICE!!!’ It all happened in the space of a few moments, at which point, I jumped up and was by my mother’s side. When the woman realized my mother was accompanied by someone, she shut her mouth. I had a few words with her before helped my mother out the door. Everyone in the waiting area was shocked to witness this. I will never have a good word for these @ss-wipes. Do yourself a favor. Any place that doesn’t do gel nails isn’t worth going to, on it’s own. But to treat a disabled elderly person this way is just atrocious! If I could have given a (-) star, I would have.

The people that work here are very nice and the shop is clean, but my nails came out sloppy and unattractive, I got gel nails and she didn’t even put any oil on my cuticles or did she ask me to wash my hands b4 applying the uv gel or polish so my nails looked really ashy and rough, I also asked for square tips and they are uneven. Even tho the people were very nice I’m not sure if that’s enough for me to come back, I had to put more work into my nails after leaving the shop.