Block Advisors

At this office I met with Jackie she agreed to do my Trust’s taxes at the start of October and I have not heard back even though I have emailed, called and left messages and even texted.
Have filled a complaint with H&R Block to get my documents back which they say will take 7 – 10 days before I hear back.

Not sure about the person giving this place a bad review or why they feel their tax preparer was bad. But I looked at all their other Unilocal reviews and there is NOT one over one star. Some people are hard to please.
But getting to my review. Mrs Fonorow has been doing my taxes for over 20 years — I’ve never been audited and she does a great job. I wouldn’t know what to do if she left. The office is really good too, great staff
Try this place you will not be sorry.

I have been going here for two years, and I can honestly say that this is the worst tax preparation service I have received ever!
I am US permanent resident, and I went to this «premium» office for so called «expert» help. Nevertheless, my preparer, Jacklyn Fonorow, is as far away from that as possible:
(1) It takes me 4 – 5 trips of at least a couple of hours to prepare this return with her, even though I have all the necessary paperwork ready and arranged. My previous preparer (in Washington, DC) took this same paperwork, prepared my return, and verified it with me in a single sitting of two hours. And he was cheaper!
(2) She makes so many mistakes in the preparation that I have to go through the return line by line to verify each and every detail. This was never the case with my previous preparer! Outside of my office appointements, I at least spent 12 hours verifying my returns!
(3) She couldn’t handle simple multi-​state return! I had income from IL and NJ, and my wife had it from PA. She couldn’t figure out how to get the software to «behave» and tried to overwrite softwares suggestion with incorrect numbers! I was so uncomfortable that I prepared the state returns again and filed them myself even after paying about 200 bucks to H&R block for the preparation!
(4) She overcharged me for the tax preparation fees, and I have been trying to reach her with no luck for the past 3 weeks. I even called and texted on her cell phone and got no response! Have left multiple messages at the office because this «premium» office is by appointment only!
All in all, I have nightmares about this office! Please do not use it!

2008 update: our specialist left the company. Hmm.
3÷23÷07 update: I’m adding another star, because we just had another professional and informative meeting with our specialist.
«Premium» means top-​notch tax professionals. While all specialists of H&R Block are supposedly trained and qualified to process most returns, the ones here are more experienced, have extensive knowledge and are up-​to-​date because they keep up with the continuing education. We’ve been with our specialist, Sandy, for two years now, and she has been superbly resourceful, dependable and responsive to our questions and needs. Definitely worth the higher rate, especially if you have a rather complicated return.