Chase Bank

Stopped in for what should have been a very simple transaction and without getting into details, Chase’s ridiculous new internal policies caused a 30 minute circus involving 3 employees making multiple phone calls to different branches. Employees were VERY rude and acted as though they were doing me a favor by trying to resolve their own internal mistake.

Chase 30. I will call this review Chase 30, because I’ve determined that there are no less than 30 (THIRTY) Chase branch locations near me, near zip 60 062! That is, wihin about 7 miles of where I live! WHY SO MANY? Is Chase trying to corner the market on real estate in the north suburbs? Surely they don’t need so many branches…

I stopped in today to make a withdrawal so I could give a cash tip to the salon workers across the street for an appt. As I walked in, I was a little confused because I never go into a bank anymore –I usually use the ATM. Janice Mathews, Personal Banker, got right up from her office and asked if she could assist me. She was so nice! She had me sit down, filled out the form for me and brought my money to me. She also took the opportunity to explain some other account options that might work out better for me such as online banking. When I told her I was admittedly «lazy» to set up the online account, she even offered to have me come back and she would walk me through it! Now that is some good customer service! I actually really want to get with the new century and start online banking. I will likely be back to work with her because I really liked her positive attitude and proactive «sales» approach. She was educational without being «pushy». Nice bank –very close to Old Orchard Mall.