EcoDirect Cleaners

The last two times I have brought things here I have not gotten my complete order back. When I take dry cleaning in, I have a lot. I do not memorize what I bring in, I only realize something is missing when I look for it among the dry cleaned clothes I hung back in my closet and realize it is not there. Both times, I had my order returned to me and weeks later realized one dress was not returned. I told them the first time and they took down my information and told me they would call if they found it. What a joke. I went back out of convenience and AGAIN a dress was not returned. Every time I go there the system is down and there is now way, when you bring in 30 items that you are going to remember each one. It is such a scam and I really feel I have been robbed. I cannot buy the dresses I have lost — they are not currently available. I do want recourse and will seek it out through all means possible.

On a Sunday evening I was just passing through and decided to stop and get some ice cream from Dairy Queen. Bc the lot at DQ was full I decided to park at the small strip mall next door, literally 10 yards from the Dairy Queen. I saw a another car parked in the lot so I just figured it wasn’t an issue if I quickly parked there and ran in to get my ice cream. Well right as I stepped out of the car a woman popped out of that other car in the lot and threw a boot on my car. Side note: my girlfriend was still in the car when this happened. I asked this girl what the hell she was doing. She tells me it’s this cleaners policy to put a boot on any unauthorized vehicles in the lot and that itll be towed if I didn’t pay 140 $. The cleaners whose lot I was in had closed hours ago. I don’t care if they legally have the right to do what they did or not but any company that does business like this should be ashamed of themselves. Shame on you!

Wow, very disappointed in this place. After they close, and during Dairy Queen’s busiest hours, they hire a woman to boot people’s cars after they park there (sometimes before they even exit the car) to buy Dairy Queen. *Dairy Queen barely has 6 spots in its lot. The only gain this brings to Ecodirect is the satisfaction of knowing that while their business is closed, nobody will be able to use those parking spots to stop for ice cream. Also, they charge $ 130 to remove the boot, let’s all boycott Ecodirect because I’m not supporting a slimy business like this.

Stay away from this place– they are dishonest people. We went to Dairy Queen at 9:45 on a Saturday night when the businesses in this strip mall were closed. Due to lack of parking in the DQ lot, we pulled into one of the cleaners parking spots (cleaners closed). I remained in the car, and my husband stepped away to buy an ice cream cone. As soon as he stepped away, a boot was placed on the car. The booter would not talk to me or give me the option of moving the car. He demanded $ 130 on the spot. i felt vandalized. I would have immediately moved the car, had I been given the opportunity. I will never even consider patronizing any of the businesses in this strip mall. Simply outrageous!

Absolutely worst service of any dry cleaners I’ve ever used. For the third time they have lost /​misplaced shirts that were dropped off. This last time they argued with me for 45 minutes and insisted we picked it up earlier. Stay away.

No nonsense cleaners, fair prices, and a daily special.
Hold out for .99 cent shirt day.
And they have Belly.

Eco Direct failed to give us our clothes when they promised. It was ok with us since we didn’t really need all the clothes the next day. It was just annoying to stop by multiple times to pick up 3 shirts at a time. Last time we went there, one of my husband’s shirt sleeve was torn all the way up from the buttons to the elbow. When I complained they told me that’s how I brought it. I told them that they inspected the shirts when they took them in and they were fine. I was told to fill in a complaint form and the manager would call me. They never did although I called them multiple times. The woman at the counter said I won’t see any money. I wrote a conplaint to the Better Business Bureau but they didn’t answer to that either. Terrible customer service. Wil never go again.

Talk about a lack of customer service, and pure offensive behavior.
While only half of my clothes were ready when I arrived at 7am, after being promised them the night before at 6pm, (with NO apology), this was the LEAST of my worries after leaving EcoDirect Cleaners today.
EcoCleaners misplaced $ 250 worth of my clothing. When they couldn’t track it down in store, or where the clothing is dry cleaned (they outsource), the woman told me to check the racks in the back of the store on my OWN to look for my OWN clothes. When I told her how much money the missing clothes were worth she told me «It’s not my problem, fill out a claims form if you want.»
After being in store for 45 minutes they tracked my clothing down. They told me I would need to come back for it at 6pm. I requested a full refund for my time and trouble. They REFUSED because a few of my shirts WERE there when I arrived and because they looked «very hard» for my clothing, which they lost in the first place.
After much deliberation they FINALLY gave me back my 10 bucks (wow) and on my way out I said, «I will be back for the rest of my clothes tonight.» The woman at the desk said «You will be lucky if they give you [the rest of your stuff.]»
Very rude.
I will NEVER go back. And I highly recommend those who value good customer service and quality, think otherwise before they do so!

This cleaners has a policy that you prepay for you cleaning. When I went to pick up my coat, I was informed that «customer wil pay on pick-​up was typed in the comment section». However, I did pay at drop off and had to pay again to get my coat back, which had a broken button and full of lint.

When the CD One Price Cleaners in my neighborhood shut down a few months ago, I decided to try this place because it was on my way to work and very affordable (though more expensive than CD One Price Cleaners). However, they cannot deliver on the promise of same day cleaning.
Out of my last 3 orders with them, 2 of them were late. The first was due to a «boiler issue» which wasn’t explained further, so I decided to give them a break. However, the second, I dropped off a suit and 13 shirts. However, only the suit and 6 shirts were done at the end of the day. When I asked what happened, there was simply no explanation other than, «They’re not back yet.»
I asked for the manager and they gave me a phone number for a guy named Chris. I called the number and Chris was not available. I asked to leave a message. When I explained my situation to the young lady on the phone, she said, «Well that shouldn’t happen.» and told me she’d relay the message.
Chris never returned my phone call. An employee from the store called me the next night to let me know that my dry cleaning was available. Needless to say, I’ll be looking for a new dry cleaner if anyone has good recommendations.