Jiffy Lube

Currently sitting in this jiffy lube, been here 45 minutes and they still haven’t touched my car… only getting an oil change! The place is called jiffy lube, not come-​in-​and-​sit-​on-​your-​ass-​lube!
There are only 2 other customers here and no reason for the hold up, I was given a dismissive «We’ll get to it soon» response 20 minutes ago. I’ve been here in the past and had no issues but it seems management has changed.

This Jiffy Lube runs like a well oiled machine. Just like my car after my visit. LOL
It’s pretty fast and affordable. Went in for a desperately needed oil change and needed a bunch of other sht fixed. Curses of being a used car owner. Serpentine belt, radiator junk, low tire pressure, in addition to my lube job. It didn’t take toooo long or cost too much and they let me wait inside with my friend and dog so that was nice.
I would go again beep beep.

Today I had an excellent service visit at Jiffy Lube, Wilmette. The main reasons: The service rep who worked with me and the timely manner in which I was able to get in and out.
I was greeted by a helpful attendant from the moment I pulled my car up. He escorted me into the waiting area and offered me coffee, showed me the magazines, and pointed out where I could find the restrooms — without any prompting from me.
Dennis, the service attendant who helped me throughout the appointment, was personable, helpful, and courteous. He explained everything to me thoroughly and patiently.
An oil change and tire rotation later — I was in and out in a half hour. PERFECT!

Super honest guys– very helpful when I just had a tire problem they didnt oversell or charge anything great honest service

This place used to be great. My experience today (11÷22÷14) was awful. The team must have changed. While it was crowded, the staff lost track of my spot and I saw three vehicles get serviced before me. When I raised this, no apology. I was there for over 2 ½ hours while people coming after me, left. Watching the work get, it was haphazard, slow and poorly managed. Even when my car was finally in the garage, they still tended to other cars arriving after me. One worker was in the office on a long personal call before attending to my car. And, I had a very simple job, oil change is all. This is Heartland Group (store 1385) I used to travel to this site, but will no gow to a closer Jiffy Lube

Great place with even better guys. Being a woman, it is very hard to trust anyone about car maintenance because of the old wife’s tail that women get taken advantage of. I have never left this shop feeling taken advantage of, I work for a luxury car dealership where I would pay a ¼ of the charge and still choose to go to this location because of the experience, they treat me a guest in they’re home not just another customer. This last experience was incredible, I had my entire car am absolute mess with junk and random household items because I am moving, the general manager spent an extra 20 minutes gathering all my papers and putting them in a pile, placing all the household items carefully on the seat and removing all the trash and vacuuming the car better than the car wash would for me, this was on Labor Day which I am sure was a day they would rather be barbecuing and they still gave that much attention to me. Thank you guys !!!

Don’t go here if you have an Audi or any other foreign car. Seems they don’t know much about them or how to reset the service alerts. After waiting twice as long for the oil change for them to reset, they still didn’t get it correct !
In addition, I now have a speed warning going off.
I called to inform them, received no offer to come back to correct, just a. «whoops, sorry .»
I won’t be returning here

5 stars for one simple reason. I brought my car in after 3 months and they told me to come back based on miles, not time. They could have said nothing and took my money, but these guys have integrity. Reason enough to only use them.

Came in for an oil change. Prompt service. Was informed of services my car would need but wasn’t pushed to get them (just urged to address them soon). Offered the option of the vacuum and wash since most people were in a hurry.
Will be back to see if service is consistently this good!

This place is a quarter mile from the Wilmette train station and is open until 7pm which makes it perfect when I want to run over for an oil change after work. My husband and I take all our cars here and the service is always fantastic. The mechanics are courteous, always explain everything and most importantly get the job done quickly. Just yesterday I was in and out in 20 min!

These guys are the best. Quick, easy oil change. Been coming here for a few years. They are honest with you about what your cars issues are. Never have had a problem with them!

*Actually zero stars*
I have gotten my oil changed here a couple of times and never had issues until the last time. My car had a broken windshield after the last oil change. The Jiffy Lube staff said that the car came in with a broken windshield but I don’t see how my boyfriend and I would not have noticed a crack that was over 2 feet long. I dealt with the manager of this location as well as a regional employee and they were both shady throughout the whole process. They did not respond quickly to my questions and I had to initiate all communication. Eventually I broke down after going back and forth with them for a week about the car/​videotape/​etc and fixed the windshield with my own money. I do not believe the videotape was ever even reviewed.
The customer service I received from this location as well as Jiffy Lube as a whole was terrible. I do not recommend you get your oil changed here.

2 times been there and 2 times needed to go someplace after to fix issues they created. Never again

These guys were great! After my oil change a light went on on my dash for some reason. They said it should go off soon and even called me a few hours after my oil change to check on it. That was SO nice of them!!!

The team of technicians were great, and you can definitely sense the commitment to customer service instilled at this location. Not only were all of the services explained to me in detail before they started work, but the technician went out of his way to explain my options — cost savings for services I chose, what I could defer until later and ways to plan out future visits without being hit all at once. I was really impressed. After 3 consistently great experiences at this location, it will be my go-​to service location from now on. Keep it up guys!

There’s nothing fun or sexy about getting an oil change. I don’t look forward to them, and I hand over my money with indifference when it’s over. It’s one of those compulsory adult behaviors to me, period.
That said, I had a very pleasant experience with the Wilmette JL this morning. I was greeted by one technician, another explained everything they were doing, and the third handed over my car at the end. Each one was friendly and the whole place seemed to be on the same wavelength: the customer service wavelength.
The technician who explained everything didn’t pressure-​sell me, but explained why the synthetic blend was a better option, and why my cabin filters needed to be replaced. He also told me what could wait until next time (wiper blades, tire rotation). When I checked out, he made me aware that fluid top-​offs were free between visits and also gave me a printout of my suggested maintenance schedule. He was speedy but also asked if I had questions.
Here are some details:
*The early-​bird special (weekdays between 7 AM-​10 AM) will save you $ 10.
*Their web site has a bunch of coupons as well.
*Their oil change includes checking fluids and tire pressure, and an interior vacuum and exterior window wash.
*There is coffee in the waiting room, as well as NPR and a handful of magazines (skip Sheridan Road if you are prone to nausea).
*The waiting room has an overpowering cherry smell.
*With two cars ahead of me, my visit took about 25 minutes total.