Dunkin’ Donuts

I went here this afternoon to get an Iced Coffee after a hike at Carousel Park… I ordered my Iced Coffee from ‘bena v’ and she handed me a hot coffee. I told her I had ordered an iced coffee, and she said, «no you didn’t. take this.» I asked her if she could put the hot coffee over ice into a cup, and she said NO and then turned her back to me and refused to talk to me anymore (although there was nobody else in line). I immediately threw the cup of hot coffee that I didn’t order into the trash can, and a few other customers there clapped and agreed that this cashier was was the WORST at customer service. When I got to my car, I looked at my receipt, and saw that the receipt order said 1 ICED COFFEE.
I will never go to this DD location again… this woman was totally rude and played the «language barrier» card when I had a problem with my order.
English isn’t the first language of any of the employees at this location, and all of them are quite rude. I’ll drive the extra mile to go to the Kirkwood Highway location next time!
I’d like to rate this location with 0 Stars, but it requires that I give at least one to post…