Horizon Services, Inc

Kevin and his assistant showed up on time as agreed and quickly replaced the drain in our master bathroom shower which was leaking down to our first floor office ceiling — thanks Horizon!

This was my first experience with Horizon for plumbing. We placed a call early in the morning and we had technicians arrive by 8:15am. Both technicians who came to address my issue were courteous and professional. The diagnosis was quick and options were provided. Kevin wrote up an estimate for all options to be considered and the estimates were reasonable. Repairs were quick and there was very little cleanup needed. I would like thank Kevin for taking the time to explain the options and doing an excellent job. Great Job and thank you!

Chris C. serviced our drain line today. He was on time, hard working and very professional.
He answered all my questions, and corrected the problem quickly. I’m glad I called Horizon Services.

I received a phone call from Horizon informing me of a free heater maintenance that I had from using them in the past. I met Don Kerr and led him to the unit. He was on time, clean cut and very professional. I would recommend Horizon to all of my family and friends.
Thanks,
Ken Kohl

Kevin E. gave a very professional estimate of the services I wanted. Explained everything, while at the same time listening to what I wanted and not just talking at me. Some things I wanted to purchase on my own and he wrote down exactly what I would need. Very helpful. We will be using their services from the estimate provided.

Kenneth was extremely helpful in assisting me with a difficult situation. Although we were not able to immediately resolve the situation, he facilitated the process and got us on track. All was done with a smile and a very pleasant demeanor– many thanks, Kenneth!

We recently moved into a new home and were not familiar with how our heat pump worked and when it was last serviced. After reading several reviews online I was confident that Horizon was who I wanted to do business with. Matt showed up on time and ready to get the job done. First thing he asked was if we had any questions so we explained we wanted to tag along with him so we could learn about our system as he did the tune up. He was more than happy to have us with him and was extremely knowledgeable about the unit. I was amazed as I watched and listen to him, he was a true professional. Matt gave us good advice how to use our heat pump in the most effiecient way possible. The knowledge he shared with us will be instrumental for us for many years to come. We really couldn’t have been more pleased with the entire process. Because of Matt, Horizon will have us as a lifetime customer. Thank you Matt for exceeding all of our expectations!

Horizon was absolutely perfect professionally. Every telephone call either with the service department or the scheduler was so refined and professional AND polite. No negative energy — only a company willing to offer superior customer service at every point. The receptionists who took the weekend call were wonderful, helpful and very informed… AND NO WEEKEND EXTRA CHARGE! The plumbing technician, Chris Rivet, took the time to explain everything to me. Totally gracious and courteous!
(Even putting on shoe covers at the door!) the man was patient and helpful explaining our plumbing emergency. Now tell me, when was the last time you experienced superior customer service at every level?

James came to our home to do an AC tune up and I had a wonderful experience working with him. He was professional, polite and took the time to explain to me the details of our AC and heating system as well as the perks of becoming a service member with Horizon. We are new homeowners and I learned the the previous homeowners also used Horizon. Therefore, Horizon has a long history with our home and knows more about it than we do in many ways! We ended up signing on to be service members and feel confident that our home is in good hands. I highly recommend Horizon to anyone looking for AC, heating and plumbing maintenance!

Kevin and his partner, Chris, installed a hot water heater in an extremely difficult spot — I live in a condo and the hot water heater is in a closet behind the stacked washer/​dryer. They arrived on time, moved the washer/​dryer, replaced the old hot water heater with a new one, and re-​installed the washer/​dryer. Not only were they polite, respectful, and friendly, but they were incredibly neat and clean, including removing hard to reach lint before re-​installing dryer. I would gladly have them back any time I need a plumbing repair in the future.

Love horizon. They may not be the cheapest but there technicians are always honest and clean up after themselves. They’re our go to plumbers.

I switched from a fine local competitor 2 years ago and have been happy with my Horizon service. The only thing that is disappointing and worth of a star removal is the appointment window they now have. It’s a 4 hour window when it was a previously much smaller window. AND, that’s the only reason I switched from the other place. The other large firm was fine but I didn’t want to sit in my house for 4 hrs waiting. So Horizon is now doing this too :-(
My appt window was 10:00 AM to 2:00 PM 1 hour into my timeslot I called for an approx time and was told the tech assigned to me wouldn’t even start his shift until 12PM and was coming from MD.
MD at it’s closest point is 45 minutes from me. So I basically I sat at my house for over 2 hrs for nothing! When asked why since they had my phone # they didn’t call me to say not to expect anyone until noon I was given the explanation of «we have grown by leaps and bounds and we have a great deal more clients these days». I congratulated them because I am truly happy because they are a great heating/​AC company. I reminded the gentlemen in customer service I am part of your success story having been a client 2 years during your rapid growth period. That’s how the civil conversation ended.
This is in now way reflective of the Jimmy the tech who performed my semi-​annual tuneup. He was polite, professional, clean, thorough, personable and happy to explain anything I inquired about. He like a previous Horizon’s techs was fabulous ! Horizon’s services are the best in the area and I will stay with them for my maintenance and repairs if needed. I just wish they could give you an more accurate arrival time because I stayed home from the morning until the job was finished at 140 PM.

Very professional, thorough and quick. Would highly recommend.

Keith did an outstanding job from start to finish. He was very knowledgeable about the product and paid attention to the details of the job.
I will highly recommend Keith to all my friends.

Need a drain cleared? Call Horizon and ask for Chris C. Chris came early and took care my issue quickly and professionally. I’ve tried other plumbing companies to clear drains here in New Castle County and only Horizon has exceeded my expectations. Their customer service has always been first class.

UPDATE: Horizon responded to my reviews with a phone call, evidently this has only ever happened one other time and it’s incredibly rare for the company to not be able to service a particular unit. The woman I spoke with apologized on behalf of the company and she is sending me a $ 50 visa gift card to make up for it. She said she is also going to share my case with the president of the company. I am leaving my original complaint below and upgrading from 1 star to 3 stars because they did respond promptly and acknowledged that this wasn’t right.
— — — — — — — — — — — — — — — — — -
This is the email I typed up to their customer service department. I am still waiting to hear back:
«I am incredibly disappointed with my Horizon experience. Your serviceman came out to perform an AC tune-​up, took one look at my AC unit, and said „We don’t work on anything like this, sorry.“ Really? Your commercials say that you work on all makes and models, so I suggest you fix your commercials because that’s false advertising. You’ve now wasted my time because I took a day off from work to be present for this service call, and I’ll need to juggle my scheduled AGAIN to have a different company look at my AC unit. I am incredibly disappointed and I will not ever recommend Horizon to any friends and family, because evidently it’s not guaranteed that you’ll actually perform the work requested, despite your supposed reputation and your dishonest advertising.»
The AC unit is Carrier brand. He looked at it like it was from outer space and said there was no way he could service it. Two big thumbs down.

Horizon customer relations called after I wrote my original review and offered a refund for the problems that had occurred, which was nice of them. I still haven’t decided if I want to schedule an AC tuneup with them, but it was a nice gesture.

Recently had Horizon out to service an hvac system. I had a home inspection report that highlighted two issues: a noisy induction blower and not enough of a temp delta across the coils. Both needed follow up by a professional in accordance with the agreement of sale and I told Horizon the purpose of the call. The technician was knowledgable enough but could not charge the system as the day they came out was too chilly and the ac unit would be serviced better if there was more of a load. I understand this, but question why they would come out in the first place knowing what the issue that I explained to them was. Okay so what about the noisy blower? The tech turned on the heat and sure enough heard the noisy fan. I explained that the noise stops if you apply a little pressure to the back of the blower and asked if it may simply be loose? Nope. According the him it was «shot» and needed to be replaced Bottom line from Horizon was just about $ 1100 ($ 890 for the blower and $ 260 for up to 2 lbs of refrigerant). I paid the $ 80 for the service call and opted for a second opinion. I got a second opinion as I was bothered by the nonchalant nature and just tossing around rather large numbers. The second opinion did indeed indicate low refrigerant and charged me $ 80 for that. Now the blower unit is a different story. The technician that came out listened to the fan and agreed that is sounded lose. He popped in four longer screws and tightened the blower down. No noise. No reduction in airflow. All fixed. Total bill: $ 80 which is $ 1100 less than I may have paid.
For new installs, horizon is great. For repairs? I think you may be able to do better for your money.

We purchased a full-​blown heating and air conditioning system from Horizon last year after shopping around and we have been extremely happy with the system and with Horizon. Recently, we had our first annual service work and filter replacement and the process was smooth. Douglas M. was professional, courteous, and did a great job. He explained everything he checked and answered my questions. I am very pleased with our choice to use Horizon for the install and now with Horizon’s service.

Was very happy to switch to Horizon for annual maintenance of AC and Furnace. Price seems reasonable for annual contract and technician was very competent and explained everything being done.
Had them back to replace some crewed up wires on outside compressor and add a «hard-​start» kit and price was reasonable and work was done right first time. They came when they said.
They also took the time to adjust the AC fan controls to push the most air through the house and the unit has worked great all summer. All other technicians and installers I’ve had never even mentioned these switches on the control board. So this alone may it worth it for them to come out.
When under maintenance contract, they give priority and 15% discount on work and quoted prices up front and honored them. To me this is great service and I highly recommend them.