Little Sprouts – Wilmington

I have been looking at many options to send my 2 year old to school and this facility was so outdated and not worth what they ask for tuition. the parking lot only holds about 10 cars so i can’t imagine all the parents trying to get in and out of there to drop off and pick up their kids. also the playground was pretty small in my opinion. When i went on my tour i honestly got the feeling that they were really only interested in my money and not taking care of my kid. The director couldn’t answer most of my questions especially regarding the curriculum, which makes me nervous and when i observed one of the classrooms the teachers didn’t seem engaged with the children. places like that really bother me because after i looked at other schools like bright horizons and the learning experience it seemed like sprouts wasn’t even competitive with what they were offering but equally priced if not more than the others. do your research on this place if you decide to enroll your kids here. After reading Tom M.‘s review and what the customer service person wrote below frustrated me even more, how can she defend how they went about that situation and then telling him that his kid has to go somewhere else. that’s just bizarre and so backwards i just couldn’t trust this place at all.

We had a terrible experience. Our daughter was bitten 7 times by the same kid over a period starting July 2013 to now. Rather than remove this child from the program, the biter continues to threaten our kid and others. Indeed, the ultimate solution has been to move our daughter (2) back to the baby room. They have been unable to manage the situation using arbitrary and loose protocols, ineffective shadowing, etc. It has been a chain of poor management from the site direct to the regional director to the CEO. No communication or coordination between anyone. This is basically toddler bullying and they have a weak and vague policy that favors the biter. The end solution was recommends of other daycare centers for our daughter, the non biter. We have had better experiences working the cable company than little sprouts.
You pay a lot for this program with expectations that leaders will dismiss disruptive kids in favor of learners with adequate behaviors. This was just not our experience in the least. It is terrible to drop your child off knowing she’s not protected and signing another incident report and nursing bite marks that leave bruises.