Macy’s

I don’t shop much at Macy’s, but whenever I do it’s very short. I only go to smell different perfumes and buy them somewhere cheaper. But today they had some sort of boot sale going on and in addition to the sale price they also applied another 15% discount for friends and family or something to that effect. So in turn, I ended up buying the boot and saving an additional $ 8. Still not my fave store but I will say there’s always an employee visible and willing to help. Depending on how these boots work out for me I’ll know for sure if I’m coming back soon for some more.

I just waited a half hour for someone to get me a pair of shoes. All 3x that the man working brought them out, they were wrong. Terrible service and huge waste of time! Will not be returning to this location. I’ve never received such poor service at a Macy’s before!!!

This Macy’s is hit or miss depending on what department you’re shopping in.
The «intimates» section was a disaster. The line was so long and there was only one person working, so there was no one to assist me with what I needed, causing my stop in here to be much longer than expected.
The men’s department was great. I came in here looking for some stuff for my husband and I was wildly successful. The place was organized and the options were wide. I was happy.
This is definitely a better Macy’s than the one in Springfield, but certainly not the best one I’ve been to.

Really small mens dept. Watch out for the one associate staring at you all the time thinking your gonna steal something. The chick was watching my every move by pretending to fold the same shirt over and over and over. She needs help! Go to Christiana Mall’s Macy. Better selection and great service there!

What a depressing, sad store.
We walked up to the plus-​size department to buy work clothes. One woman was working who didn’t even acknowledge us. The selection was abysmal, and the layout just felt unwelcoming. After looking at every single plus-​size item in the store, I took 3 – 4 things back with me. Only one worked (a shirt for $ 20), so I decided to buy that and at least get something productive out of the time spent here. When we left the fitting room, the woman who had been working had disappeared. We waited a few minutes and she never came back (even though she clearly had seen us go into the fitting room). We then wandered around the 2^nd floor for about 10 minutes before we found someone else to check us out, in the lingerie department. While wandering around, we saw maybe 1 or 2 other customers on the 2^nd floor, total.
We got out of the place as quickly as possible and headed to the rest of the mall. I was really let down, especially as Macy’s plus-​size selection online is fabulous. Try bringing some of that merchandise– along with some service– to the stores, and this place could rebound and become awesome. Disappointing.

It’s ok. The men’s department seems kinda small (so is the whole store) but they do have decent sales now and then. The selection of designer items is not as great here as at some of the «flagship» stores like King of Prussia or Center City Philadelphia.

So what I thought what should have been an easy task (returning a purchase made online with my packing slip and receipt) turned into a 25 min conversation with Macy’s credit card customer service. Macys please hire competent, intelligent people who have customer service skills and the ability to ask questions when they don’t know how to do something. This 1 star is for the young lady who was walking by and asked if I could use some assistance. The broads working in handbags each get two big fat thumbs down.

This five-​star review is simply for the rug department and the super-​helpful staff working in it.
My mother has visited several times trying to choose a rug and is very, very indecisive, so I finally went with her to help her finish the process. The sales people, Gary in particular, were incredibly patient with her, and answered her questions over and over again, and probably spent 2 hours showing her the same rugs again and again until she made a decision.
They were very knowledgeable, as well as incredibly patient and friendly.
There is a huge sale going on right now, so I was also impressed by the prices.

I don’t like going to this Macy’s. There are never enough people working, and everyone goes at a sloooooow pace. When I asked where something was located the associate just pointed and said, «Down that way.» I never did find what I was looking for and there weren’t any other sales associates around. Seriously, TWO people working in the men’s department two days before Christmas?

The staff are BEYOND helpful but they are so slow!
While the manager was ringing me up she kept stopping what she was doing to say something or turn around and talk to someone… it was irritating. I had crying children with me and i needed to get out of there ASAP!
she was very polite… but c’mon– i got things to do ppl