Merry Maids

I paid for a 2 hour cleaning, and I do not, for the life of me know what they cleaned! They didn’t even stay the whole two hours, I caught them leaving as I was coming in, and they had just shoved stuff into piles! No floor was clean, they said their vacuum was broke, they put trash in pot for boiling in the bathroom. I then called the manager to discuss this with her because they had cleaned before and I thought we had a pretty good communication, and her response was well I won’t charge you, but find someone else. (She said it a little more kindly than that) I even sent her pictures of pee around the toilet (I have a 3 yr old boy) food on the kitchen floor, trash mixed with stuff. Disgusted with the whole experience. The only reason I gave it two stars is because they have a girl there who works hard. That’s it 1.

Very friendly staff but services were over priced and actual performance less then efficient. It took one person 2 hours to clean 2 bathrooms and vacuum. No dusting, mopping and didn’t get to 3^rd bathroom. For what I paid poor service and performance. Steer clear!!!

I signed up for a 2x/​month Merry Maids cleaning upon first moving into Wilmington, and unfortunately was underwhelmed. Although the manager who came out to my house for a consultation was very nice, the services were overpriced. I couldn’t help but wonder what percentage cut (60%? 70%) the corporate offices make, because the price to clean a house is absurd, and there is no way it is equally split!
To clean 2BR, 2.5 baths in our house (the guest bed/​bath and the office, as well as a 3^rd BR in our house were «on call» rooms, since cleaning them would be even more expensive) was $ 175/​visit. For 2x a month. For once a month, it would’ve been even more! I couldn’t believe it, but went ahead and signed up for a service, thinking that perhaps it would be the cleanest, most amazing service I’ve ever had.
When the «Merry Maid» showed up, it was a single person showing up with what appeared to be personal cleaning supplies. Not that this is a huge deal, but she wasn’t wearing a uniform and had no Merry Maid insignia on her car — for all I knew, she could’ve just been someone claiming to work for them.
She «cleaned» my house, and to be honest, it was as good or worse than my standard lazy vacuum, spray with 409 job. When I returned from running errands, I found that everything had been technically «cleaned», but nothing had been straightened up (she even had vacuumed around a shirt that had been left on my 1.5 year old daughter’s bedroom floor, and left books on the couch instead of moving them to a coffee table). Certainly not worth the $ 175 I paid.
Luckily, I posted an ad for cleaning at a more affordable price, and found East Coast Cleaning, with the wonderful Brooke Elderdice. I’ve never looked back — check out my review of them for more details!