O’Brien Service Company

Timely, professional, affordable and friendly. I just had some routine maintenance performed on my AC unit but if I ever have any issues I will definitely call them for a fix. The tech really seemed to know what he was doing and I feel much better about my AC going into the summer. Definitely recommend.

Fabulous company! We had our fan quit on us. No AC. They said it was a special order part so we can specter a week. They booked us a call each day in the hopes of it arriving early. This is above and beyond any company we’ve seen as this is taking time for other customers potentially to be available to service us their current customer!
The technician did a temp fix of our unit to get us running. And we have decided to have O’Brians replace the unit because the value they have is worth every penny.
We are real and do take the time to give credit where it’s due. Well done this company is.

Had a Nest thermostat installed in my house. Service was quick and the technicians were very friendly!

Mike, Toby and Accent.
Were the best as far as:
1) Analyzing the proper size for our home.
2) Experience and professionalism.
3) Instruction on the proper use of our system.
4) Quick response to what I thought was a problem but was not a problem.

Always provides great service and exceeds my expectations. They arrive promptly or keep you in the loop for any potential delays allowing a re-​schedule if needed. I have an annual service contract and they provide a very thorough inspection of my complete system with a uncomplicated explanation of their findings. Highly recommend them as a service provider for either routine maintenance or a complete replacement of your unit! A satisfied customer for almost 20 years now!

I called O’Brien Service Company 30 minutes before close on a Friday after finding our heat pump had failed. An appointment was made for Monday, late morning. They arrived about 9 AM. I was told I needed two parts, but they would have to order them and come back to install. 5 Min after the tech left the house he was back. They had found the parts locally and they were being delivered to the house as we spoke. The whole job was finished before the time I was originally told they would arrive. Thank you O’Brien, and Trace.

We have read they were good, but they did and did not do a number of things which are inexcusable in my opinion.
1. They claimed they had taken care of the refund from the electric company of $ 300. They had not done so and we could not receive the money.
2. They claimed they had sent me all material in a package pertaining to our purchase. They did not do so and the person I spoke to trying to get the info was totally unhelpful, discourteous and impolite. She was terrible. I never received the information which was supposed to include warranty info. Without the information I could not get the refund from the electric company.
3. They claimed they had installed a normal size air filter in the unit so I would not have to purchase one from them when needing replacement. It is a custom air filter and the one the left behind as a replacement does not fit.
4. They left major air leaks in the air handler in my garage. I had to call them to come out and they did not fix it. I had to tape up the leaks myself with tape.

THESE ARE GOOD PEOPLE! Came back from July 4^th vacation to a broken air conditioner. Googled heating and air service in Wilmington. O’Brien was quick to return my call within minutes. He was extremely polite and accommodating without any of the usual… well it is a holiday week and a Saturday stuff… Their website said they have ²⁴⁄₇ emergency service and THEY ACTUALLY DO! Someone came to my home, pulled off the broken part and showed us the evidence of damage, replaced the part and the unit immediately started working. My house was cool within minutes. In this day and age of poor customer service it is refreshing to find a company called a «service» company that actually provides good service and this company does. I appreciate that!