Scuba Now

I had several experiences with Scuba Now before I decided to offer a review on them. While visiting Wilmington I decided to look into dives in the area and called a few local shops.
Overall everyone was very friendly but the folks at Scuba Now took a little extra time to educate me on the dives in the area that would be of interest to me and the current conditions so I knew the best day to go. This was really cool for someone who doesn’t know the area and that little bit of extra service is why I chose to go with them.
I went on two drive trips and both went great, the folks at the shop were friendly and helpful to the out of towner with virtually no gear. The crew on the boat (Ron, Pat & Dave) were awesome. Offered tons of info on the area operated a fun and friendly boat while still making sure we were safe.
I’ve gone to a lot of places I didn’t know and booked dives. It can be challenging to know who to trust for the best sites and conditions and who needs to fill a boat for the day. A+ experience thanks everyone.

This review is based purely on customer service and not on a dive experience.
Hubby booked a dive trip for 2 and unfortunately we had to cancel. We gave almost 2 weeks notice of cancellation and they said that they already charged our credit card $ 50 per person and that due to our cancellation, they would give us the $ 100 in store credit. Are you kidding me?
Hubbie called them back and they had to call us back after talking to an owner. We finally received our refund after the owner approved it.
By the way, this is their posted cancellation policy:
«Cancellations less than 4 days before a single day trip are subject to the full charge if your spot can not be filled»
Hopefully their clients will write some reviews of their dive experiences and drown this 2 star review in a sea of 5 star reviews!