Really displeased with this business. So displeased that I wrote an email(which I never received a response to) after several failed attempts at contact by phone/leaving voicemails and physically driving myself to the business. So now, I’ve decided to alert others so that they don’t deal with the same issues that I have. I had been trying to use a gift certificate that I got from a friend as a gift, and I will tell you, that gift certificate is now in the trash due to my aggravation with this spa and the huge communication issues I’ve had to deal with. The first time I tried booking an appt., a couple months back, I was looking to book for waxing. I left contact information via voicemail(since there was no answer by phone, even though I had called during business hours.) I received no reply/no call back, so I went somewhere else for waxing. This past Saturday, I figured I’d give it another shot. I called Vitality around 12:50 pm,(where as the website states that they are open until 3pm on Saturdays). I was looking to book a mani & pedicure and to use my gift certificate… however I got no reply once again after leaving my info, and so I drove to the physical location to find that the business was closed(as it was the last time this happened to me. I went during«business hours», per the website, and the lights were off, door locked.) Obviously their website needs some updating. At this point, I will be taking my business somewhere else and not returning to this spa ever again. I was pretty annoyed to say the least. If a business is unable to communicate properly with future and existing customers, I find that to be a problem. I did finally receive a call from the spa at 4:30pm today, and all I was told was that«We don’t do pedicures.» No response to my email about how unhappy I’ve been with the communication issues. No offer of any other services. Just, «We don’t do pedicures.» Hopefully no future customers will not have the same aggravations that I have experienced with this spa.
Sheila N.
Évaluation du lieu : 5 Wilmington, MA
Just tried the lash extensions! Great Job! My appointment was right on time and spa is really relaxed and clean. I wondered how I would do sitting still but the owner was super nice and treatment didn’t seem to take as long as I thought it would. I love my new lashes they are very comfortable. so happy I dont need to wear mascara anymore! Thanks Vitality!
