Walgreens

I have to say I was extremely disappointed with the pharmacy department. I needed an order filled that was previously called into a mail order pharmacy. In a nutshell the pharmacist REFUSED to make a call for me to transfer the script to their location! LAZY! RUDE! … I refuse to go back there! … And will make sure to advise against using them to get a script filled!

This place is awful; the isles are so jammed together. It’s a fire hazard waiting to happen. Also the Pharmacist isn’t there to actually educate you, he acts like you are bothering him when you ask him to do his job. I never go here anymore because of these things. It was much better when it was a Happy Harry’s.

Walgreens is your average well known drug store chain. They recently took over all of the Happy Harry’s Drugstores in the area. While residents hoped the change would be for the better since Happy Harry’s had its problems, positive change has been slow.
Not all Walgreens locations are the same and this review only applies to this location, when I write my reviews they are always tailored for each location.
I have mixed feelings regarding this location. I find that the front store (non pharmacy) employees are very helpful, making sure they greet their customers and doing their best to ensure a positive customer experience. The pharmacy employees are less friendly, and need some customer service training. The only reason I say this is that I just find their interactions cold, non empathetic, and they usually do not work to resolve customer service issues. This is ok for the pharmacist perhaps but the pharmacy employees that ring up the customers and have more interactions, should have better customer service skills.
The POS (point of sale) equipment has several problems. Twice I went and my debit card was «declined», but I was easily able to go to their own ATM for a fee and take out the cash using the same card. I explained this and was told both times it was my bank and I should call them, how this makes sense to them escapes me. My card works their most of the time but 2 times in 3 months this happened and their personnel did not take ownership, and because I needed my medicine I paid the ATM fee both times. Tonight I went in and the same thing happened to my mother who utilizes a completely different bank. She was also told it was her bank. This really isn’t acceptable. Beware if this when using a debit card there, if they decline your card don’t assume it’s your bank or your funds.
The stock and quality of their products are good, prices are fairly high for certain items but no higher than other drug stores. The good thing is that if you check their circular in store or online they have some fantastic sales you can take advantage of.
All in all I only use this location as a pharmacy because it’s very close to me, If I had another option close by, I would take it.
If I had to break the review down it would be:
Front of store: 4 stars
Pharmacy: 1 star
Pricing: 3 stars