I visited this location today to look into repairing a rip in my driver side seat of my Grand Cherokee. The location is easy to find off kirkwood on the right hand side. There was a man and woman working(I believe they were a couple). Turns out, my seat color is not available to companies other than Jeep(to try and make you spend the $ 800 to replace the whole seat at a dealership.) Instead, both employees brought book after swatch after roll out to my car in the 90 degree heat trying to match the best option. To play it safe, they even called a location in Pittsburgh and they are mailing a swatch here to try and match it best. They both stopped what they were doing to assist me and put a lot of effort into matching my color perfectly. Very polite, eager to do the best job.