Panera Bread

On Wednesday around 11:44 I ordered some food. The food was great. My only issue was the service. I went through the drive thru. Which was not busy at all. It was only me n another car. I felt rushed while taking my order. It was 2 people speaking to me at once. It sound as if they had a Atitude. I finally finished my order. They did not ask me if I wanted the baguette or the chips. I’ve been a true customer until now. As soon as I got to the drive thru window I let the girl know that I wanted the chips not the bread and she said okay. I got my food and pulled up n checked it. She didn’t give me the chips when I specifically told her. I drove around just to catch an Atitude because I wanted the chips. As I was about to drive off I heard laughing. It was just rude. I payed my money n I wanted what I wanted. Great food but needs work on service

I love the place. It’s a little pricey on some things, but remember, you get what you pay for! I love the fresh pastries and the soup. Never been let down yet. I go at least 2 times a week to relax and do homework.

Panera Bread is nice mostly everywhere. Panera donates overstock breads to the local food bank, which is good. There was a time in Wilson when no morning bagels could be found, well «low-​and-​behold» (wth does that mean anyway?) Wilson has at least 3 – 4 bagel locations now– awesome! Panera has friendly service but ordering may take extra patience if you’re looking for attention. It does get busy at usual times so Panera recently installed order kiosks which is okay but i hope they don’t eventually replace the working staff as corporate chains that can afford the tech probably will.

I came here this morning (Sunday) for a bagel and coffee. They only had 3 types of bagels to choose from and ALL the coffee urns were empty. I would think that they’ve been here long enough to project what their customer flow would be on any given day and their cavalier attitude doesn’t do them any favors.
I can walk into any Panera Bread in Raleigh and enjoy another whole dining experience.
Why can’t the Wilson location get their act together?

This Panera is one of the better restaurant options by comparison in the Wilson area. The service was okay especially considering how busy it was the couple of times I stopped in for lunch or dinner. The menu offerings were consistent with other Panera locations, but different ingredients were missing or substituted each time.

As this is a new restaurant for the Wilson area we were excited to try it, unfortunately being very familiar with the chain in other locations which we have lived our expectations were apparently too high. Probably the biggest complaint is like many places in Wilson is poor customer service. When you walk up to a bank of cash registers with young women just standing there looking off in space one would expect to be welcomed and asked if you could be helped — nope. So you have to basically pick one of the registers and hopefully the young lady is not more interested in talking to her friend next to her at the other register or not chewing gum.
The food is typical Panera Beard, no pros or cons to that and they do seem to have a reasonable wait time, so something must be right. They also need to have a person who works the bakery as their sole responsibility because the cashiers really don’t know what they are looking for in the bakery case so that prolongs the poor customer service experience that much more.
I am not really sure why restaurant and retail establishments’ management lack the ability to teach customer service but they truly do not understand the concept. It is not about teaching younger people to fake sappy Southern charm but rather be polite and efficient, it is amazing how a person’s perception of a place can be affected by a pleasant smile and a Good Afternoon may I help you?