Bright Horizons at Wilton

I have read the previous reviews and want to assure any parents that are considering coming to Bright Horizons in Wilton that the center is now run outstanding by the new Director Miss Cindy. About a year ago we were in a bad daycare facility with a bad director, we were unhappy and we moved to Bright Horizons in Wilton. We are so happy now with the care and education that our son is getting that we would recommend this center 100%. Is it a perfect facility of course not, no daycare is, but what is perfect is the passion and dedication Miss Cindy has shown the parents to address and fix any issues that we have. I have so much respect and trust in her that I can easily say that paying a little more for our sons daycare has been worth it because Miss Cindy is that valuable. Our son is in the Kindergarten Prep class and he loves it, his teachers are great they do so many fun and creative learning activities each day. We especially like the way the teachers send us a newsletter each day with pictures so we know exactly what the kids did that day and we can talk about it when we pick them up. Our son will be heading to Miller Driscoll this fall and we will miss Bright Horizons, it is a very well run daycare facility. When choosing a daycare you have to believe in the Director, give Miss Cindy a chance she is a professional educator that will win you over just like she did us.

Bright Horizons is a money hungry, corporate entity (owned by Bain Capital). Teachers are very underpaid and unhappy so the turnover is very high. I think I spent more time in the doctor’s office with 6 ear infections in a year, RSV, you name it and so if you do the math, the time lost from work does not justify the cost. One child was stabbed by another child with scissors and it took a very, very long time and appeals to corporate headquarters to get this child kicked out.
So then if you have 2 children, there was no sibling discount. I took it up to the Regional Director and it took ages for them to even get back to me. Finally they got back to me and said it was 5%. Insult to injury. If you do the math, it was equivalent to private college tuition. Hmmm, considering I lose a week a month to illnesses, I think it’s not worth it. Then 2 more moms having second children left. After I left, I heard they lost a flurry of teachers plus their director. Not surprised. They need to really do something to make the Wilton community trust them again. Wilton moms have more negative things to say than positive.

I’ve experienced MUCH better and for less the tuition cost that this center asks you to pay for apparent quality. The presentation of this school is good at first until you really start to familiarize yourself with how it operates. You walk in and in amazement see all the colors, the framework of the facility, all the big smiles and happy hellos… and if you are lucky you may actually see their Director there once in a while. I have only been there about 6 months and I have already withdrawn my child from this «school». The teachers, though seem loving of the children, complain constantly about their management and how they are treated. They make mistakes, not small ones, big one regarding safety of the children. One fed a baby milk with a bad milk allergy, another child was exposed to a stranger visitor without parent consent, they do not check licenses when someone picks up a child (even though they are good about needing a form). One family left abruptly while there, one teacher did, one regional manager as well and now myself along with two families are in the process of looking to transfer our kids. I cannot tell you how many countless times my child came home with someone else’s clothing on. There are some things you expect from day cares and other things that are simply not appropriate in nature… the fact you are told y ou can give feedback and ask questions only to be countered with stories/​excuses etc is the worst customer service Ive ever seen! Do yourself a favor and save the additional $ 600 a month and apply it to your child’s bank account for college. Paying more and having a branded name of BH, most definitely does not guarantee you quality of care. Their lack of overall leadership at the center level and at a regional level when you file complaints is an outrage and utterly disgraceful. It’s a very very sad situation when you are a parent and come to learn what the atmosphere is actually like there when they spend over 6 hours a day with these people.