Canine Company

Canine Company first helped us with installing an invisible fence and teaching our dog how to use it. Justin, a trainer at the time taught our dog within a matter of days where her new set boundaries were. He was professional, enthusiastic, and a great teacher.
Also, my husband and I had a baby and recently our dog had been showing some signs of aggression to our daughter who is now mobile. We contacted Justin at Canine Company, and while he was no longer in the training department he was able to refer us to the best trainer they have, Joseph. Joseph was very professional, knowledgable, and resourceful. He gave us the necessary tools to set our dog up with success. We have new rules in place teaching her how to wait, and teaching her that «humans» get the attention, greetings, and acknowledgement before she does. We’ve also learned how to better read her body cues and can tell when she begins to get uncomfortable with our daughter. We’re thrilled with the changes and relieved our dog can continue to stay a part of our family.
I come from a family that always had dogs. My parents were also clients of canine company since the 90’s (when they were invisible fence) and we always received our replacement batteries, quick and efficient service, and great interaction with the staff. I highly recommend Canine Company for your dog’s fencing and training needs.

I’ve never had a problem with the canine company or canine fence company as they used to be called. I’ve been a customer for close to 20 years, so i’m surprised to see all these bad reviews. Anytime we’ve had breaks in the fence they are always super quick to get out to fix it and we’ve never had a no show.
Though i don’t get to the store often, they do sell cute toys and have great collar options for your pooch.
I think this a great company that stands by their product

We have complete care package which is so worth it! It has never taken more than 2 days to get a tech out to fix our problems. No extra charge for the visit, repair or equipment. Customer service reps and the techs are beyond friendly. Very good decision to use Canine Fence.

I don’t even know where to begin with this company. We purchased this fence for our dog in October of this year.
It. Has. NEVER. Worked.
After having 6 different technicians come out to «fix» our fence (they told us each time that the fence was in fact fixed,) I required Canine Company re-​run the line. They made the mistake of sending the laziest person on their staff (who didn’t mind sharing with us – over and over – that he didn’t care as he had only a couple more days left with the company). Needless to say, I called them today, told them to come pick up their trash, and demanded a full refund.

We had an issue with our dogs collar and fence. The manager was very responsive and willing to work with me to solve the problem.

Hi again. So Canine Company came out once again. This time they were able to complete the work. Our fence is now buried around the property. And we are satisfied to the fullest extent.
I wish circumstances were different from the very beginning. But after close to one year I will say, yes, we are very satisfied.
We would recommend them. The only piece of info I would give other than what you have read is get every question you may have answered. It’s a lot. Everything, the training on your part, the cost, the upkeep if an animal eats it and it’s not under their coverage. It’s certainly far lass expensive than a real fence for any substantial size lawn (which is what we have). And it has been 100% effective with their training for both of our dogs.
Thank you Canine Company for completing the work as promised when the ground thawed.
I do want to leave all of the other info above for people to read. I think it is important to know the whole experience in making good choices and also having any questions a potential customer may have.

it is with great sadness I write this review. I have used Canine Company for over 10 years. yes, they are $$$ but my dogs are worth it! I had excellent service for over 10 years and they were prompt and professional when they came and responded quickly for a service calls when I called. I cut the fence more times than I could count with gardening and the sprinkler company severed the line a few times as well. since we couldn’t find the break, they spliced in a new line with the suggestion that I leave the wire on top the mulched beds so it was visible to all.
I tried Amazon for the batteries to save money and that was a mistake as they did not last long. I have to also note that when I put my system in in 2003, I bought the forever collar which was a very costly but great idea at the time as over the years, the company has replaced them more than once.
I have since moved to South Carolina and will begin the process again with a new company. I brought my transmitter with me and my collars.
I am sorry for those that have had less than a great experience. mine was only positive over those years from 2003 to last year.

Hello! I’ve had a great experience. The installation was incredibly easy and you have no idea its there. The trainer came back 2x to show me and answer any concerns. The dogs hugged the house the first week and it turned out to be normal and within a few day the dogs had the run of the yard. The dogs and owners are VERY happy.

Pleasantly surprised that my dogs took so well to the invisible fence. Install went smoothly and training was great. Worth the $ to spend on training. I still think the setting are too night for both dogs but there not going anywhere and they r safe. So I’m ok with it for now.

We had our fence installed over a year ago for our first dog and payed almost 1200. We got the insurance too. When we had some work done on the property the wire was damaged. Canine Co. sent out someone they say was their most experienced. Fast forward to the bill for fixing the line and I basically have to pay for a whole new fence. When I questioned the choice the service person made-​he moved the fence so the line is twice as far from the house as it was before – and the charge is more for this type of cable– the agent on the phone was very defensive, «we’ll I know him personally and he wouldn’t do that!» Really? Because he did! And, he wasn’t very communicative about it either.
They’re so friendly and service oriented when it’s time to buy but when you have a problem they have a nasty tone. I had to ask for an itemized bill for the repair and it turns out they loaded it up with all of these add on fees that I didn’t ask for and didn’t need. Now, when I ask them to come out to change the setting on the fence they want $ 150 and with again a nasty tone, «I need a CC to hold the appointment because if you miss the appointment there will be a $ 70 fee». Geez, I have never missed an appointment and have paid my bills.
My recommendation, go to a pet store and buy a fence to install yourself. They only bury the line a few inches. Just get a few neighbor kids and a few shovels and you’ll have as good a job as these guys have done!

I moved into a home that already had an Invisible Fence installed. I would not use this company again for the following reasons… we paid close to $ 1000. for 2 collars and 2 training sessions, 1 long leash and green flags. This price included altering the fence «field» which was done but after they left I noticed several spots where wires are sticking out above ground. We will surely mow those to bits in the spring and Canine Fence Co. will happily come out for $ ⁹⁹⁄₁₅ min. to fix it. It just snowed close to 3 feet and we are still in the training phase. For $$$$ they’d be happy to ship me flags (mine are buried and will be for weeks) or someone will drop them off for the price of the flags and drop fee of $ 35!!! Give me a break, I just paid $ 1000. You can’t throw in a few flags that cost pennies? Thanks so much you jerks. Once you sign up with this company your are stuck with them it seems, customer service stinks, you have to pay big money for everything. Stay away. Buy a fence or do-​it-​yourself invisible fence from a big box store.

I just had our canine fence installed in late November. A few days ago it started beeping non stop from the control unit. It is so difficult to get through to anyone when you call this place. Also, don’t bother to email or leave a message because no one will call back. I finally got through and was told that this was a sign that one of the wires was damaged or cut. She told me it will be $ 99.00 for every 15 minutes of repair. I was shocked and could not believe this after just paying many hundreds of dollars for this product. She then said because I am new it can be «just» $ 40.00 for every 15 minutes of repair. I have not even had the dog loose in the yard. No one goes in the yard. There has been no snow plowing, etc. What could possibly have damaged a wire that soon? Are they really that sensitive? I just can’t believe I would have to pay so much money for something I just bought from them. I am really having buyers remorse over this product. I am not able to fork over more money to fix it at this time so I guess will be unplugging this for now.
Very, very annoyed and feel like I have just been scammed out of alot of money.

Great organization that truly cares about dogs. I highly recommend an Invisible Fence from Canine Fence for anyone who owns a dog or cat.

We had an invisible fence installed a few years ago and are very unhappy with Canine Fence Co. They did a terrible job installing the wires and left them above ground in many places where we use a lawnmower. The first time we cut a few, we had to pay them to come out and fix them even though it was their very own shoddy installation that was the root cause. The next time I was more careful and asked about billing before they came out. I was told that they would cover the cost of the repair if the installation was wrong. I asked them to make a decision about the coverage before the work. Guess what? They fixed it without any discussion and presented me with a gigantic bill! This is the true mark of a sleaze outfit who will do whatever it can to make a buck.

The product works, no question about it, but the wires break often enough that you really need the annual service plan. That comes with the battery plan, and these guys love selling batteries. The way their business is organized is what marketing people call «subscription-​based.» This can be advantageous to consumers, but only if the business remembers what customers want. Subscription-​based business models can fall prey to businesses counting on their money coming in while forgetting what customers expect for it. This company still gives good service, but is drifting a little bit. I’d use them again, and the most important thing is that our dogs are safe. But every so often they (the company, not the dogs) overstep their bounds and I as a customer have to push back a bit.

We had an invisible fence put around our property almost 13 years ago now and it has kept our dog happy, safe and within the confines of our yard. We have a breed of dog known to be escape artists but this fencing system has really worked for us. Once our dog was trained he was all set. We have over two acres of land yet putting in this system was really affordable, (especially compared to any other kind of actual fence) and allows our dog to roam all over the property. I am only giving them 4 stars however because for some reason we have had a lot of problems with the collar receiver and have had to have it replaced 3 times in the past year. But we are overall very pleased with this system and so is our dog who loves to have his big yard to safely play in.