Hill Country Premier Lodging

Booked the Casa Escondida for my Nieces Bridal Shower weekend. The house was advertised and pictures showed it to have three hot tubs, only one worked. No hot water to the kitchen, one of the suites had no cold water. Repeatedly had to have maintenance there and once they showed up during the bridal shower as well as a representative from the office, making guest relocate the vehicles. Likewise one of the suites and a bathroom smelled of must\mold, so strongly that we had to block usage of the restroom, so no one would get sick. Their answer to resolve the problem was to bring two air fresheners. I called to discuss all of the issues with the Mgr. last week and she still has not returned my call, nor has anyone responded to my multiple emails.

First of all, I found the folks at HC Premier Lodging to be very helpful a couple times now when I’ve been searching last minute for homes to rent for a large group. We’ve been using them for our at least 1x per year and some years our group has gone back to a home we’ve rented… this is all in Wimberley, TX.
Our last stay was at the Heartland House — It covered all our needs of our large group and everyone enjoyed their stay whether it was the hot tub, the ample space to hang out, and/​or the quiet location only 3 miles to town. Here’s a run down:
We spent 3 nights through New Year’s Eve at this home and enjoyed our stay. The main pros: the kitchen had everything we needed for cooking all our meals plus ample dishes/​cups/​utensils (trash bags, paper towels and TP too) and benefit of a few of the leftover usual items — salt/​pepper/​coffee filters/​washing detergent for the sink and the laundry. One request would be actual glasses for wine/​suspect breaking is the issue. There were travel toiletries in the bathrooms in case anyone forgot anything, but also the grocery store was only 3 miles away. It was chilly while we were here, but the group still managed to get out for walks around the small area of this neighborhood — you could only do 1 – 2 miles if you wanted to stay clear of the main road… but there was the bonus of a large challenging hill. We used the hot tub which was nice. The pool was freezing this time of year, but one of group managed to do a polar bear dip. The best part of the home was it was one of the few places that had a separate bathroom for each bedroom (one of the bathrooms was not ensuite so could be shared by all during the day, but covered the one room on that side of the house). We found other homes were challenging for our group where in this one each adult or couple could have their own bathroom/​bedroom. There are 2 bedrooms upstairs with closets and bathrooms attached. A large living space upstairs with a couch and a daybed. Downstairs had 2 bedrooms — the master with the large bath (tub plus shower) and the other room with the bathroom in the hall next door. Large living room/​TV area with a pull out couch, decent kitchen with adjoining dining table and a nice outdoor patio area too cold for us in Dec, but kids loved the wrap around porch. It’s not overly fancy, but had all we needed plus a few extra linens and blankets. TVs worked great… internet was awful and you may as well not even advertise having it, but we do at least one rental a year out in Wimberley with our large group and found this is not unique to this home… forced us to stay out of our phones and computers and interact :).but would be nice to know we could knock out a little work if in a pinch and doesn’t seem to be the case in Wimberley or they just don’t offer it to guests — I almost called it in, but didn’t bother to let the management know so maybe there was an alternative.

My family and I booked a long term stay at one of their properties in July 2015. The day that we moved in, we noticed a hole in the rug in the dining room. We didn’t think to mention it, because it was so noticeable. They never told us to do a walk through and report any damage. Once we moved out, they withheld money from our deposit, in order for the owner to buy a new rug, and a new window blind too. They said that a blind was broken in one of the rooms. This too must have been broken prior to us moving in. My 90 year old mother slept in this room, and her hospice bed was in the middle of the room and no where near a window. I tried to reason with them, but I only got the runaround. They sent me a photo of a lock that had been cut off of the breaker box, and they said that we had caused this damage too. This must have been done by one of their maintenance guys, because neither my husband or I ever even had a reason to need access to the breaker box. So my advise to anyone considering renting a property from them is, don’t. Unless you want to be treated unfairly. What a way to run a business!

For my son’s recent wedding in Wimberley, Tx., we recently contacted Hill Country Premier Lodging to find housing for us and other out of town guests for the 3 day weekend. The house we previewed (six months before the event) and selected for us was a beautiful 11 acre estate (7 Star Ranch) high on a bluff overlooking the Blanco River. The home which rented for $ 1,100.00/day had 4 bedrooms, 4.5 baths and a pool which I was looking forward to using when we were not involved with the wedding. When we arrived on Thursday, August 20, 2015, we were surprised to find the pool about 3 feet low with a hose filling it. The water was cloudy, green and the smell of chlorine was overpowering.
Inside we discovered unclean bathrooms with hair in the drains, an obvious dirty toilet, used soap in the showers and mold in tub jets and in grout in the tile. The kitchen had unclean glassware and cups in the cabinets. There were old coffee grounds still in the coffee pot and cracker crumbs on the floor. In one of the guest bedrooms there was an old bedspread on bed that looked like someone had been lying on it and the sheets questionable. In the master bedroom closet there was random old clothes and shoes spread around and a couple boxes full of leaking bottles and trash on the dusty shelves. One of the drawers in this closet had a wooden cross hanging from the pull and a 3″ x 4″ ball of hair inside, which was totally creepy.
On the pack porch the BBQ grill had caked on grease that would have taken months to accumulate. There was trash littered about about and evidence of spills never cleaned and dirt and grime. There was cigarette butts on the railing and down below in the plants more butts and trash. There was also, random furniture (looked like scavenged from the river) on the back deck and someones hat on the swing. It looked as though someone had been hanging out there.
We called the rental company immediately. The owners were out of town and left their adult daughter, April, in charge. She new of the condition of the pool but forgot to tell us about it. She couldn’t come out to see the condition of the home but vowed to send a cleaning crew out to remedy the condition of the house. We expected the rental company to send someone to the house to inspect the condition, but instead we were put in the position of having to manage the cleaning people. April stated she could not come to the house, because she had no one with whom she could leave her children.
Instead of proceeding with joining our family for dinner we had to wait for the cleaning crew. Two women showed up with an attitude like they couldn’t understand and we are not sure if they spoke or understood much English. They kept saying the clothes in the closet were the owners, and they couldn’t move them. The used bar of soap in the shower was the owner’s and they couldn’t move it. The falling down curtain valance was like the owner wanted it and they couldn’t move it. We showed them a dirty knife in the kitchen sink and one of the women proceeded to pick it up and try to put it in a kitchen drawer, until we stopped her. They proceeded to do some work in the master bedroom and while we were waiting for to show them what needed to be done in the rest of the house, they left and never returned. When we questioned April about their disappearance, she stated that the cleaning people refused to return, because we made them cry.
After we were notified on Friday afternoon that there would be no more cleaning done, we were given the option to move out and have our money refunded. We had 8 adults and two small children with us and there was no other options available for our large group at the last minute. We were also hosting the Rehearsal Dinner that night. As April told us the unbelievable news, we were preparing favors and props for the dinner. We barely had time to set up the tables at the Red Corral Ranch and then be ready for the Dinner at 6:30.
With the next day being the Wedding and no place to go, we ended up staying until Sunday morning at the dirty house. We washed dishes before using them, washed sheets before sleeping on them and bought flip flops for use in the showers. What a total nightmare!!!
Wimberley is such a wonderful small town in Texas with interesting shops, good restaurants, a beautiful river, picturesque creeks and unique natural features. Our son and his new wife appreciated those qualities when they decided to get married there and they were not disappointed. We selected Hill Country Premier Lodging because we needed a nice place to stay for a special weekend and wanted to support a local business. It such a shame that a company as poorly managed as it is, soured our experience visiting Wimberley. Do not let Hill Country Premier Lodging ruin your vacation!!!

If you are looking for a relaxing hill country getaway, look elsewhere — there are plenty of better options. As beautiful as the property was, and as much as I would like to go back, we will NEVER use another Hill Country Premier Lodging propery again. Here is why:
We recently stayed at Relics Ranch for what was supposed to be a relaxing weekend getaway. However, the management staff caused nothing but stress before, during and after our stay.
We were a group a very responsible professional adults, and did our best to maintain the property in pristine condition while we were there. We even followed the very specific written instructions that were provided for nearly every aspect of the two houses, to the T (including to hand-​wash dishes because the dishwashers couldn’t handle the soft water).
The property managers had no reason to be as unprofessional as they were. They accused us of partying before we even arrived to the property — let me tell you what, when children/​infants are around, an adult «party» consists of a few glasses of wine or mimosas and being extra quiet so that you don’t wake them up.
And after we left, they accused us of not checking out on time (btw, nobody was at the house by checkout time and the keys were left in the instructed location). They also charged an extra $ 150 for having a keg on the property, which we never had (but after dealing with them, I wish we had thought of bringing a keg), and not cleaning the dishes well enough (uuuum, you specifically instructed that everything be HAND WASHED).
We were very dissapointed in the lack of consideration and service that we recieved. For the $$$ that they charge to stay there per night, I would expect much better. Also, basically everyone who stayed there was a lawyer, so, they’ll be hearing from us.

The property was beautiful but the staff was difficult to deal with. The staff needs to get out of the way of a relaxing vaca!
Pros:
–Beautiful and clean property.
Cons:
–Staff caused unnecessary stress. The office contact accused me of not checking out in time and didn’t believe that I had dropped the key off in the drop-​off location (I had promptly returned the keys).
–The property had a lot of rules and instructions — ie feeding the animals.
–There was a safety hazard on the property — a whole in the floor.
Update: A $ 150 charge was applied to my credit card without my consent. The staff accused me of having a keg (there was no keg) and of leaving dirty dishes (all were hand-​cleaned). Initiating a formal complaint, advising all not to use this company. Perhaps retaliation for this review?

Horrible. Called at 8 am via a recommendation. Said they would call me back «shortly»…I called back 4 hours later to speak to someone else. They apologized and said they would call me back shortly. 4 hours later I call back and they say they’ve been calling looking for a place to stay and they woud again call me back. At this point I call them out on their BS and they play the Wimberley is doing horrible, which I understand. Problem is the person I spoke to earlier I actually asked how they were doing and all was fine with them. Horrible to deal with

This was the absolutely WORST experience of my life!!! This company is TRASH. The house I stayed on was so dusty and dirty that I got the worst allergies I’ve had in my entire life. Bloody nose for 3 days in a row! And I called to complain and all I got was a big F you in the face as the «manager» Jodi told me I was trying to stay there for free and accused me and my family of staying there with the only purpose of getting a refund!!! What a lying, stupid bitch!!! Your properties are trash, your company too, and specially Jodi. If you want to have anything close to a nightmare, stay at any Hillcountry Premier Lodging in Wimberley. I have never experienced such a bad customer service in my life!!!

Place was amazing and perfect for the weekend wedding getaway. I want more quiche though ;)

We have stayed at this same property for three years. This was the worst experience for our vacation dollars. We found that the trash from the previous renters was still over flowing from the three large trash cans and it stunk. They never came to clear it away during our stay. There was a half eaten casserole still in the oven … Gross. There were cigarette butts and pumpkin seeds all over the property. Pumpkin seeds in the carpet? Really? The direct tv did not work in two of the rooms. The only Lounge chair was rotten and broken by the pool. We felt robbed. It’s a Very expensive rental and we won’t recommend this to our friends.

I surprised my girlfriend with reservations to Ancils Attic. She was stunned at how beautiful & peaceful it was, as was I! You have to be there to truly appreciate the beauty. She really loved the old timey décor Glenda used in the cabin. Although we were less than an hour from Austin, it truly felt like we were far, far from home. The cabin was in a perfect location to easily get to winery’s, a few beautiful water holes, and downtown shopping. The folks that live here regularly are friendly and unknowingly comical. We asked a guy where the nearest Conoco was and he politely said it was on the other side of town. We headed in the direction he instructed and roughly 3 blocks later we were there :) My girlfriend got a kick outta that. Glenda (the owner) was super sweet and checked in on us our last day and wanted to know what we wanted for breakfast in the morning. Our pancakes, cream cheese croissants, ginger bread, eggs and bacon were delicious! One last thing for everyone to know… they provide the coals for the BBQ pit! Can’t wait to visit again.

Awful service.
I left a $ 200 Bose dock in the property we rented (for $ 1200 for 36 hours). I inquired about it (in writing) immediately upon getting home. They said they could mail it to me. When I followed up twice, I heard nothing – then I called about it and was told that «they can’t be expected to keep track of all the things people leave behind.»
I hope whomever took it is enjoying it.

I’m not sure why so many bad reviews. We had an unbeatable trip so thought I’d leave some positivity. We stayed at the Clearwater Cabin and it was everything we could have wanted for a hill country vacation. An actual log cabin (but NEW and NICE), river running in the back of the property, amenities to make sure you’re comfortable, allows dogs, hammock, hot tub, close to Wimberley town square, excellent directions to find the place, easy check-​in and check-​out. The kitchen was well-​stocked with plates, cups, pans, everything we needed to cook breakfast. Quick trip to the grocery store and we were set. Wifi and satellite worked perfectly. Shower was a little outdated but the bathroom was large. Bed was comfortable and plenty of closet space. There were robes available in the closet (didn’t use them — didn’t like the material, kind of cheap) but thought the gesture was nice.
No complaints whatsoever. The cabin was very clean and comfortable. I don’t know about the other locations with Premier Lodging but I can highly recommend Clearwater Cabin.

I’ve stayed with Hill Country Première Lodging numerous times and always had a wonderful experience. Most recently we stayed at La Casa Adobe where we had a small family reunion to celebrate my grandfather’s life. Cheryl and her team were so accommodating, they found us a great house to have the small gathering, and they found nearby homes to accommodate everyone. They made it so easy for us, and they really went above and beyond to make sure it was a fabulous experience. The home was spotlessly clean and there were even some basic amenities in the fridge that we didn’t need to purchase (like ketchup, mustard, etc.). We loved gathering around the fire pit and telling stories each night. It was just perfect and the home exceeded our expectations. Thanks ladies, we can’t wait to return this summer for another family reunion!

I recently stayed here with a group of girlfriends for a bachelorette party. We wanted a nice weekend away and that is exactly what we got. We stayed in the 2 Creeks home as it also came with a hot tub. It was clean, easily accessible and the views were beautiful. I found the staff very friendly and accommodating and I’d recommend this spot for and group getaway. Very pleased:)

I wish I would have read all of the reviews before I even called them. I called asking if they had any properties available for a certain weekend, on the river, and they did. Problem was that I had a large party and some of us were going to have to sleep on rollaway beds or the couch. We really did not care about because the house was beautiful, the amenities looked great and it was right on the river. When our group grew to be too big, I had to call and cancel the reservation. I did ask if they had anything else on the river and they did not so I could not schedule anything else with them. Per their contract, you have 30 days to cancel and if you cancel outside of the 30 days you need to pay a $ 50 cancellation charge. I politely asked if they could wave that because we had just booked and I didn’t realize the size of the group and Cheryl went into detail about how much time she lost working with me. Meaning, talking to me on the phone, sending me photos and calling the owner was just so much work for her to do. I’m sorry, THAT IS YOUR JOB no matter if I book with you or not. I told her I understood and bit my tongue because I didn’t want to start an argument with her. When I asked her how much I would be reimbursed for and when that would take place she said it would be in the afternoon. I asked what afternoon, meaning the date, and again, for how much. She said that it was going to be «when they processed it.» Again, no clarity. I told her I needed to know so I could watch it on my statement and coordinate my credit card payments. I asked her to write me an email letting me know once it was processed just so I had it in writing and then she THREATENED to charge me another cancellation fee because I made her do too much work, again. I was completely appalled by this but kept calm and told her that she had no right to threaten me and my cancellation was not personal and that she still needed to perform her job. When I asked her to repeat my emaiil address back to me, she put me on hold for 6 minutes and then got back on, repeated my email, told me she would send it to me this afternoon and hung up before I could even say thank you, which I was still going to do. I hope someone reports them to the BBB or some official in Wimberley. What terrible customer service as well as a way of doing business.

Wow– could service really be this bad? My girlfriends and I rented one of Hill Country Premier Lodging’s houses for a weekend this past Spring and the worst part of the weekend was dealing with their horrible customer service.
Upon arrival we discovered there were fewer beds than promised in the detailed description and one bed was a full instead of a queen! When we inquired, this company told us to sleep on the couches! This is a nice place and we had planed to have our own rooms and enjoy a relaxing weekend not couch surf. We asked the company to bring another bed and the response was «That’s not gonna happen!» After I then asked for monetary reimbursement, suddenly they did bring a rollaway bed.
Other concerns about the property: the filtered water ran out constantly and the tap water was undrinkable. The stairs were dirty– needed sweeping. The dishwasher was full of dishes!!! The refrigerator was dirty– needed a good clean. The toilet in the upstairs bedroom had no door.
Even if you love a property they rent, go with another company. It’s just not worth it to deal with such rude, incompetent people.

Twilight Zone Anniversary Weekend…
I was looking for something lower than a single star. My wife and I make our way out to Hill Country several time a year. This was BY FAR the worst experience that we had there. The cabin where we typically stay was not available (different rental agency) so we decided to shop around. HUGE MISTAKE!!! We found «Lasata» on their website and the pictures appeared quaint and inviting. They could not have been more misleading. When we arrived there we found two cars in the driveway and figured that we had the wrong address. It wasn’t. The people that live there left their cars on property. No a huge deal, but still odd. We went in and truly felt that we were invading someone’s home. There were the owners jackets hanging at the door, the place appeared very lived in. We tried to look beyond all of that and went to put our groceries in the fridge. Nope! Not so easy as the home owner’s food took up most of that space. Needless to say we were already VERY uncomfortable!
We roamed the property and these are the things that were missed the photos?
— very close neighboring homes (zero privacy even though we were told on the phone that it was very secluded)
— dead seadoo with a tarp over it
— pile of junk (car parts, etc) with a tarp over it
— the owner’s cat (that will try to get in the house at any given chance and dance all over your car while you sleep.
We decided to go out to eat (and drink) instead of make something there. On our way out we called Hill Country «Premier» Lodging to express our concerns and see if they had another property available. Their response was no and that they have never heard a complaint before (i doubt that).
We got back to the «cabin» and decided to try to make the best of things. We grabbed a bottle of wine and headed for the hot tub. About 3 minutes into it, the tub, outside light and inside kitchen light went out. I spent about 15 minutes trying to find a breaker panel to no avail. I called HC «Premier» lodging again (no one there) and left a very strongly worded and loud message expressing how ridiculously unacceptable this situation was… no response! At this point I was about ready to tear this place apart to find the breaker panel and salvage even a tiny bit of this sickening trip. FOUND IT!!! If you happen to disregard this review and stay there, it is in a downstairs bedroom behind a blanket that is hanging on the wall!
Later we went to bed as it seemed there were no other options. That was an experience. Their home office is in the master bedroom and the computer was on and the lights on it flickered every time there was movement in the room. This was probably just coincidence but was creepy and uncomfortable anyway.
We went to the agency that we had dealt with before to see if anything was available and they informed us that our favorite cabin could be available by 2pm. Finally, the horror could be over. We called HC «Premier» the next day to again discuss our disgust. There response was about the same and they would not even entertain the idea of a partial refund.
We decided that we had to do better for this occasion and took the loss and booked the remaining days at our favorite place. However, I held on to the key at the dump to keep them from victimizing anyone else, at least for that weekend!
Total loss = $ 350 and the blind faith in thinking that there could be no bad cabins in such a fun and beautiful area.
We will NEVER book with these crooks again and I STRONGLY recommend that you do the same. If you want more details, let me know.

«The Texan» This is in no way a romantic getaway. There is a large rental home 30 yards to the left and another cabin rental to the right. The walking path by the home is filled with junk thrown out from someone’s house. The «weather pond» is just an eyesore. So what would normally be a good size property has one large home and two rentals a small 1 car driving path and an empty pond. This company did NOT offer up information on the homes next to this cabin and certainly does not state it or show it online until I asked about it. I asked her if there were other cabins nearby and she simply stated yes 24 — 30 yards away. Not telling us that there is a rental home and not a nice one next door occupied the whole time we were there with a burning fire (during a burn ban) the whole time we were there as well as 4 wheelers running on Sunday morning. When we got the rental contract it stated check out time is 11pm. I understand for a normal hotel it would be 11 am which is why I asked the lady about it when we received the keys. She confirmed this time and so we made our Sunday plans around this. We received a call at 11:30am on Sunday saying we need to check out now and «sorry, it was a typo». She was rude and quite arrogant in making it seem that we were stupid for even thinking it would be 11pm and it did not matter that I asked as she just misunderstood me. Although «I want to confirm our checkout time is 11 PM» seems a little hard to mis understand. When I emailed the agent I spoke with, her reply was filled with lies. She emailed me back the documents stating look at what we sent you and of course she had changed the time on the contract. For some reason she thought that the original email with the wrong time would magically disappear? We requested a $ 50.00 refund for the time lost which of course they responded with NO and we are going to go ahead and charge you another bogus fee. Please do not do business with these people. The area where the rental is at is very poor and it is not anything like what the website states. The cabin inside is nice and well kept and you do have privacy in the hot tub provided by a shower curtain from the big 2 story rental home next door but none on the other side from the other cabin. We would not have asked for a refund if we had not confirmed the times with this company before we even picked up the keys. If she had said no I’m sorry that’s the wrong time we would have said ok and planned accordingly. Instead they were just rude and nothing was their fault at all. Add the fact that her response was riddled with lie after lie which I am willing to share with anyone who is thinking about renting from this company