The Right Step – Hill Country

Let’s start with admissions. No one seemed to know what they were doing. The staff seemed way under trained or like they were just thrown into their positions. They are clueless!
When I called to schedule my significant other going in I stressed the fact that he needed to be kept away from females because otherwise his focus would not be recovering and they assured me they do as well not tolerating it. Well they did such a terrible job at that when he was released he was already in contact with a female that was in detox with him and two days later ended up relapsing with her! This shouldn’t have happened! I don’t know why they think having males and females mixed at any point is ok!
In my opinion this place was a total waste! I can’t believe the allow the opposite sex to talk and exchange numbers. If you want real help I would suggest another facility but if you’re looking to hook up and relapse this is the place!

When I first came here I found so much wrong with the place. Like the staff, the rules, and the schedule. Hell, even the birds seemed to be jerks to me. If I wanted to I could have called my loved ones and manipulated my way out of there. Addicts are good at that kind of slimy stuff. Thankfully I «awoke» before I could do that. Something… shifted. I got to an understanding that I had to try, listen and see what was being offered to me there. Only until I got out of my head was I able to see the beautiful truth: how the staff was deeply caring, but stern. How the rules were there to keep myself and the others on track. And how the schedule was expertly crafted to offer me every opportunity to learn and grow.
The crème de la crème of the place, although, are the counselors. They are truly some of the most caring and empathic people I was surprised existed. You are assigned a primary counselor, but many are available and willing to listen. Which is great because it really helps when you find one that has a style you can identify with. There are 3 counselors in particular that stand out in my mind. A Barbarian, Bard, and a Sorceress (I’m a bit of a geek) that are willing to use their talents to help you get to the next paige of your life.
This place is magic and I thank the stars it found me. Going on 4 months sober and loving it. Thanks for helping me help myself out, Right Step.
*curtsy

I am truly great fun for right step!!! The team there helped me find my worth! I am 7mo sobber and happier than I could of ever imagined I would be!!! If you need help this place saved my life! The beginning of a wonderful journey!

I had a wonderful experience at the right step Wimberley, the entire treatment team there really helped save my life. They taught me how to love myself again and showed me that sobriety is really worth it. This was the first treatment center (out of the many I’ve been too) that gave me the counseling and tools I needed to be successful in my sobriety. I love, value, and respect this place very much and would recommend it to anyone battling with addiction. The right step also gave me the one on one help and guidance i needed as well, and set me up with an amazing sober house as well as aftercare. Thank you right step Wimberley for helping me save my life! :)

In no way do I want to take away from other people’s positive treatment experience at The Right Step Hill Country. My agenda is merely to write a review based on putting our loved one in treatment there. At the very beginning, the admissions process was a nightmare. We were barely acknowledged, and then left in the dark as to just how their admission policies worked. We were told that we would be met by the counselor, which did not happen. We did meet someone that said he would be working with our loved one and even claimed to be his counselor, only to learn later that he was not the attending counselor. We never met, or spoke to our loved one’s counselor. The family handbook specifically said that if we had any concerns or questions about the treatment process that their counselor would gladly call us back to answer them. (You are already concerned in the first place). Our calls were unanswered and never returned. You really cannot even reach a live person, you just go in circles on phone trees. Voicemails are not acknowledged, much less returned. At that point, I emailed the executive director, Terry Edwards about my questions going unanswered and being left in the dark. Her reply was condescending, simply telling me to «trust the process.» This was the problem– I had no trust because the staff was completely unavailable for questions. I began feeling very uneasy, and wondering if I had made a mistake. Then, I received a call from my loved one saying that he was not allowed to leave group to go to the restroom. He went anyway and was given consequences. I called admissions and asked to speak with the counselor. She was vague and unresponsive regarding my concerns. I then asked to speak with the director, where I proceeded explain my concerns. I slightly raised my voice (as this whole experience was a nightmare from the beginning) only to be told that she would not allow me to abuse her staff! What?! I had not been abusive, only showing upset in my voice. I have never worked with such unprofessional and unreasonable people in my life. I was simply stunned. When my loved one exited the program, his meds were not given to him to take home. When I called to ask when I could come and get them, I was put on hold for several minutes when a gruff sounding man came on stating that we were not allowed on the property, or we would be trespassing! So, we had to call the Hayes County Constable to escort my loved one onto their property to be able to pick up their meds. Even the Sheriff’s department told us that they have had multiple problems with them. In his words: «This place really burns me up.» I will be lodging a formal complaint against them.

We had a family member come here (who is now 90 days sober and counting) and none of us were sure what to expect. They have a lot of support for the client as well as for family members. The staff was incredible, especially Casey. All I can say is THANK YOU!

This place saved my life. Although one time through treatment didn’t work for me, this facility was where I learned how to stay sober. I began to learn how to love myself and each staff member played a pivotal part in my sobriety. I just celebrated 4 years and I am still close to the counselor I had back then. I went to two other well known facilities in Texas and never received the one on one attention I did in Wimberley. I really owe this place my life.

A family member was in Wimberly for a month and we visited often. His opinion of the place «meh.» We met many people who were there for the second, third, even eighth time. This is a for-​profit venture.
If you’re looking for a place that is more like a reform school than a mental health facility, this is it.
As the guardian of the patient, my encounters with most staff members was not good. There is a know it all arrogance on the part of many who have no academic or professional training, they are simply recovered addicts,
Bottom line– I do not believe in one size fits all treatment for addiction. Don’t wait till you are in crisis. Do your homework.