Exclusively Faces

Booked an appt for cosmetic surgery. When I went for my first appointment, I was given paperwork to fill out. I heard I presume the dr and the receptionist discussing me a few feet away behind the desk. The were discussing charging me a no show fee of $ 150.00 because I was taking too long to fill out paperwork and it was going into the appointment time. REALLY?! I got up and walked out before the appt even began. Due to greediness, they lost out on about 10−20K. Please don’t waste YOUR time.

Overpriced and rude, pushy staff. I have heard after the fact, that Dr. Karen has a terrible reputation by each and every person I mentioned his name to. I’ll go to NOVA if I want professional, competent treatment.

He was just too fast and didn’t seem to think it was worth explaining anything. I should have looked up his reviews being having septum surgery. Not much on answering questions.
The worst is his receptionist Jennifer, she sent TWO emails asking for payment without sending me an invoice, both times I gave her a fax number to send the invoice to. The second time she told me I would need to pay when I came in to see him for my follow up appointment after surgery! At this point it had only been two weeks after the surgery and I still had seen no invoice. The fax came after my appointment time and I paid it in full, BUT then they charged me with a 25 dollar missed appointment fee. Sounds to me like the practice has some cash flow issues and the office staff is making it worse. I would have understood if it was months after surgery, but demanding payment two weeks after and not having mailed out an invoice is unacceptable.

My husband purchased a gift certificate for me. When I checked the balance I was told it was $ 150.00. I booked my appointment expecting a wonderful experience. The facial was felt great but only 40 minutes. However, I was charged $ 150.00 for the facial. When I arrived home and looked in the mirror, I had little bits of «something» on my upper chest and face. I will never go back.