Icing Images

I order edible image paper from Icing Images several times a year. Each and every time the product arrives when they say and in great condition. Customer Service is spot on!

If there was 0 Star option I would give them a big fat 0.
This is the worst company to deal with. First of all, if you’re in the market for an edible Sugar printer — DO NOT BUY IT FROM ICING IMAGES. Their products are not Brand New, their customer service is beyond HORRIBLE and Debbie is a professional liar. I had purchased a printer from them with some sugar paper supplies and paid about $ 1000 for it. The printer did not work since day one, It would not align right, it would not pick up the blue ink, and it would print half the image with all weird colors and NEVER with the blue ink. MY IT guy and I called them few days after receiving the printer asking them to help us resolve this issue. They were not able to and asked us to do a nozzle check. We did the nozzle check 100’s of times, it would still not recognize the blue ink at all. After many unsuccessful tries to fix the manufacture defected printer I called them asking them to send me a replacement as it’s not working. It took forever to get hold of them and finally to speak with someone. After going through a loop and speaking with a lady who claimed to be the owner and many back and forth phone discussions she finally agreed that she will send me a new printer, send me a pre– paid return label to send her the not properly working printer back to her. she never kept her verbal promise. I called them hundreds of time, but who cares. They NEVER pick up the phone nor return calls back. Tired from their 0 customer service I called my credit card to handle the situation and sent them the printer back. Now this shameless so called Debbie lady sent me an email that she’s going to send me the same printer back and that nothing is wrong with their printer. Nothing is wrong? I’m attaching pictures here for you to be the judge. BEWARE, Do not buy ANYTHING from them. I want they say they have extremely poor customer service but the thing is they have NO customer service skills nor are they EVER available for West Coast (giving the benefit of doubt that they cater better to the East Coast) But regardless their products are terrible. The sugar sheets — DRY and expired. I have lost so much business because of them and I will not let it go like she assumes I would. I will be writing a long blog about Debbie, her mickey mouse business and service and will not accept anything but FULL refund as at this point I don’t want to ever have to speak with her nor give them my business. She is extremely RUDE with BAD BAD BAD Products. If you need a edible sugar sheets or a printer DON’T BUY it from icing images. There are so many other options like DecoPac and amazon who back up their products and have awesome customer service.

I purchased cupcake toppers for my sons 21^st birthday and they did an amazing job!!! The price was very reasonable and i was able to get multiple different pictures on 1 sheet of toppers. They arrived in the time frame stated and the application was a breeze. I cant want to use their services again!!!

I recently purchased an edible image printer for $ 500 and unfortunately it’s buyer beware. Edible printers require a LOT of maintenance and can be very temperamental. Plus they only give you a 30 DAY warrenty on the print head. Very expensive to maintain. Not worth the money. Get your images printed elsewhere, it’s cheaper in the long run.

I have had an ongoing discussion forum exchange with the company owner who helped me troubleshoot my printer setup. She has been VERY quick to respond to all of my questions and eventually I figured out my problem and got it working. The customer service is very friendly, personable, and thorough.
Also, the edible inks are much healthier/​better for the environment than normal ink (it’s just food dye, glycerine). It also doesn’t cost much more than a normal ink cartridge. So from now on, even if I am not printing on a cake, I will probably use these inks for general office prints/​casual stuff where the color doesn’t need to be calibrated precisely.

You can send these guys a photo or other image and they print it with edible ink onto a sheet of icing. You peel it off its paper backing and place it on an iced cake. It totally melts in and looks fantastic. So cool! We’re using this to decorate our groom’s cake for our wedging. We tried another company first, and it was like eating paper on top of our cake. But Icing Images worked like magic.