Lowe’s Home Improvement

Went to Lowe’s this morning because they have self checkout and I was in a hurry. All of the self checkout were inop and only one cashier was open. I stood there forever without moving. Apparently the customer at thr counter needed a price match. Took forever for a manager to come and a long time to get resolved. No apologies or explanations. One cashier on a Sunday morning a 9:45 is ridiculous. Home depot is a stones throw away.

This may be my favorite Lowe’s of all time. It’s well-​stocked, the employees are helpful, everything is priced clearly, and they frequently (late spring until early November) have fantastic plant clearance: $ 1 – 5 perennials, and last visit I found $.50 mums! Beats the pants off of our local Home Depot.

I bought my first home last year. So needless to say Lowe’s has profited a lot from me over the last 12 months. I go here for everything I need for home improvement. Lowe’s is way better than Home Depot; hands down. I bought all new appliances here. As well as a just about everything else under the sun. Most of the time the customer service is good. Sometimes they have no clue what they are doing. But more often than not its helpful.
My biggest complaint was with the washer/​dryer that I bought. It was a stackable set. I told them I need a stackable set, due to the space constraints of the room they were going into. When the folks showed up to install them, they wouldn’t stack them cause the work order didn’t say to. Plus there was some special bracket needed to do so that they didn’t have. So I ended up running back and forth to Lowe’s several times getting everything I needed (Lowe’s sold me the wrong bracket twice in the same night, the second time they had packaged a returned brake in a different box!). Anyways, eventually I got it working, but it made for a bad New Year’s Eve, as I was having a lot of guests over while trying to get my washer/​dryer sorted.
If you read all that — you have too much time on your hands!

I’m not sure if it’s the management or just the nice folks who live out this direction, but the Winchester Lowe’s staff is exceptional.
If you’re looking confused and they’re passing by, they stop to help. These folks aren’t just selling stock, but most of them have helped me talk through the project I’m working on and have ideas about potential approaches.

I go to Lowes always, but today was not a good experience. I could not find an item I was looking for, so I found a sales associate (in another area) and asked for help. He told me that he would get someone for me. 8 minutes later, a sales associate walks by and made sure she didn’t make contact with me, I guess for fear I would ask her for help. I waited another 5 minutes (now 13 minutes total) with still no help. I finally just left.
I am a Lowes fan (I hate going into Big Orange), but from how on I will always try to go to the North Winchester store.

Five stars for customer service. They seek you out and ask you for questions. If you’re not sure of where something is, they’ll look it up. They found me the drill I was looking for. Nice friendly staff and this lowe’s has it all.

most horrible customer service I have ever had, well that is the problem I didn’t get any! My other half and I were shopping in the garden section for some things we needed to finish our yard at our new place. We were the only people in the garden section and as we were just about to check out… they closed the garden center check while we had to flat bed carts of plants and other needs for our outdoor projects. No one came to ask or let us know that they were closing down or ask if we needed help or close to check out. even though a manager of the store (I think her name was mary) was helping close down and did not bother to ask if we needed any assistance. I brushed it off. so we go inside to use the only lines open… the dreaded self check out. which is wonderful if you have a couple items, but not when you have a lot of random stuff, esp. from the garden department near the end of summer. so we proceeded to use self check out until the 3^rd item we scanned was not scanning as it should. so I asked the self check out attendant for help and was told «I am too busy with another customer». I laughed. proceeded to the customer service counter where I did encounter one nice person who I asked «I have items not scanning at the correct price can I finish and come here for a price adjusted?» she said well just have the person attending self check out help you, and I said well she told me she was too busy. her jaw dropped much as mine did. mean while during this conversation the same manager personal that help the garden department person close his register and saw us out there with carts of stuff overheard the convo I had with the customer service person and without saying anything to me rushed over to help my other half with our purchase, although she did not stay to help with the rest of the transaction which we needed further assistance not because we don’t know how to work self check out. she and the self check out attendant ultimately had to come help once again, very rudely as if we were a bother.
After this experience I will never shop at this lowes again! this is the worse customer service I have ever received! I have never even been so annoyed to the point I wanted to right a review. needless to say I went to home depot 2 days later and wow how amazing they were.
Lowes off pleasant valley sucks. and I will be contacting the corporate office soonly!

Been here a number of times. Purchased many items for finishing off our new-​home-​construction. Also, been back for other weekend project items.
Folks here are very helpful. They will take you to the item you need, not send you on a journey. Yesterday I wanted a stud finder that locates the stud WOOD, not just a magnet one to find the nail/​screw because those are much harder to locate, and they had exactly what I wanted.
This is referred to as both «The Old/​Original Lowes» in Winchester.

This place has nothing but amateurs working here. If you need to ask a technical question, good luck. You will most likely get a blank stare instead of an answer to your question. However the first thing you will have to do is actually find someone in whatever department you are in to talk to, staffing is a big problem. All this said Lowes is miles better than the Winchester Home Depot, thats why I give it 2 stars instead of the 1 star I want to give it.