Minnick’s Auto Repair and Towing

I am from Richmond. My daughter broke down in Winchester and I needed some help. She called AAA and they picked up the car and delivered it to Minnick’s. I do a lot of auto repairs myself because I am skeptical of a lot of shops, but had to go somewhere. I was concerned after reading the other reviews here but decided to «trust» AAA. I was glad I did. Delivery was at night but next morning I got a call from Minnicks. A strut had come apart. They gave me a price to fix the car. You are never happy with a repair bill but I know enough about the job to know the price was fair. I said go ahead. I later priced the parts and they had indeed given me a fair price. Later that afternoon I checked back in and the car was ready. Just like they said it would be. I asked for the bill and it was just what they said it would be with the a AAA discount! My daughter could not get there right away and they worked with me for her to get it picked up later.
I would say these people are good people and glad to know where to go if I have another problem.
Thanks to AAA also. They have always done me right.

Horrible customer service. They make no effort or honorable gestures to compensate the customer when they are in the wrong, and are unwilling to have a civilized conversation about it without regressing into complaining about how hard it is to have a business and be responsible.
Don’t waste your time, or money.

My car broke down and I needed it towed to Manassas, VA. It was after three when I called and they close at five, so she said to call at eight am the next morning. I did and she said something I didn’t understand but it was not nice I know that. The only part I understood of what she said was to call back in five minutes. I did but no one answered. I left a message and no one called back. As a result, I had to find another company to tow my car and the repair shop could not get to my car that day. Had I gotten it there either the night before or before nine am, it would not have been a problem. I have used this company for towing many times and have not been treated poorly before, but when your car is not drivable, it matters if the company puts you off and the tone they use. I guess they don’t need any more business and that’s good because they just lost mine for the future.