Sprint Store by Wireless Choice

Thanks for all your help Sara R. Sara was very friendly and knowledgeable. We will be returning customers.
Thanks again!

This carrier, with what I thought were nice gentlemen to begin with, had the opportunity to take me from T-​Mobile after 20 years of using T-​Mobile service if they would just help with the activation charge of $ 30 by giving a military discount. I had the whole deal negotiated, top credit score, all was good to go… but no military ANYTHING. They wouldn’t even match another carrier??? This place started out as nice and ended as if the people are supposed to shut up and pay/​do exactly as they say!!!
MH

I got word that my two favorite reps Jessica & Sara moved to this location and I was ecstatic because it’s closer to my house! Anytime I have a question with my bill or my account they take their time to make sure I am taken care of! Not only that but the manager at this store Jerome has also given us many promotional offers when it was time to add some children to my account!

Love this sprint store! Jerome new store manager
is awesome!
Staff is very polite and friendly.

I’m still waiting for the «it’s going to be cheaper» to kick in. I went in to upgrade my daughter’s phone and it’s a decision that I regret with every moral fiber of my body. Before upgrade, my regular bill was around $ 170. My daughter picks an IPhone 6Plus and I’m prepared to pay a little extra for the installments. A new «cheaper» plan and a «free» tablet later, I am paying $ 270 a month. Thanks a lot Michael «Big Brother hopeful». You have caused my family much unnecessary grief. The worst part, Sprint customer service is also a joke. Whatever you do PLEASE STAY AWAY FROM SPRINT.

This store’s got us in and out quickly and efficiently. Got us new phone without increasing our monthly bill. Thank you Kylie & Jerome (aka the Samsung GURU.)

I went in today looking to change phone companies because I’ve heard of the great offers Sprint is currently having, and I could not be more satisfied. I was helped by Jessica, she was knowledgable and very helpful when it came to changing my plan over to Sprint. Not only did she save me money but made the process easy. Im so happy with my new phone. I definitely recommend coming here!

We have had to do business with this place one time and from there it has been a downward spiral after. Horrible, gentlemen who runs place lies. Please be advised to check all over. He just wants to make his spifs. (Sales) .
He lies.

The worst. Do not EVER go to this store. Incompetent employees. It’s like visiting a store that’s run by teens that are trying to «find themselves.» Irritating.

Totally giving this 5 stars because of the help we got from Precious! She was awesome ! She was helpful, knowledgeable and just overall nice! Very pleasant! :) We upgraded our iphones and it was a great experience. I highly recommend this store :)

The new management at this location has really turned EVERYTHING around for the positive. The reps there at the store actually care about how much money you spend each month, and don’t overcharge you on accessories. Not to mention they don’t give away free tablets that magically charge you on your bill! The crew here is now honest, joyful, and make you feel like sprint as a whole is the best wireless has to offer. I will be definitely recommending this sprint to every one in this area!

Jerome and Erik were so helpful!!! I went in to open an account and Jerome was great in setting up my new phones and activating them! I’ve been to another Sprint store and they were not helpful and I left there feeling like just another customer. When I walked into this location, I was treated like a was a valued customer and left there with a smile. Will always come to this location as long as Jerome is there!!! Thank you so much!

see below

BAD WIRELESS CHOICE!
Pros: Erick, Jessica, and Precious! They were all very helpful and knowledgeable of the products and provided excellent customer service! It’s a shame that these individuals have to work for a manager who treats them so poorly and tries to weasel his way into their commissions. I pray that upper management realizes what’s going on in this store and makes some changes before they lose some good people and drive business away.
Cons: Michael (store manager). It’s one thing to up-​sell, but to lie about the up-​sell is another. Michael told me and my wife that we had to keep the Sprint Protection Plan on all 5 of our devices for 60 days (@ $ 13.00/month each)! When I went home, went online and removed from each. Michael also tried to include a «free» tablet with our 5 lines and plan saying that it was all included with the plan and it would not be extra. Another lie, an extra $ 12.00/month. So on top of all of his lies, I had to return to the store because I was having a technical issue with my new Galaxy S6’s WiFi calling feature which could not be resolved by the Sprint technician over the phone so I was told to bring it to the store because my device may be defective. Today I bring my device to the store and waited over an hour for Michael to authorize a swap of my phone and an update which finally fixed the problem. However, before that problem was fixed, I told Michael that this whole waiting around his store for 3.5 hours for phones was B.S. and you as the manager should have came out and assisted in this matter instead of hiding in the back trying to figure out ways not to swap out my defective phone. Michael stated to me that he was busy doing «other» things and he was not going to tolerate me using that language in his store. At that point I knew our 72 hour relationship wasn’t meant to be and decided that I would be exercising my 14-​day to cancel with Sprint on my 5 lines I just signed up with. I told him I would be back to cancel and he said with a grin,“That will be a $ 35.00 a line re-​stock fee!” –I will gladly pay, GOOD RIDDANCE!

I had previously reviewed this place but since then i have had to update it. We spent 2 and half hours with michael for which we left with 2 new phones, a hot spot and a tablet. Most of which we didn’t need. He promised us a lower bill, he offered cases, protective screens, discounts for posting on Unilocal and facebook, additional discounts for AAA, and waived activation fees. NONE OF WHICH CAME TRUE. My bill was higher, we paid full price for the screen protectors, got charged all activation fees, got a faulty hot spot, and have had to make several calls and visits just to recyify the situation. By far the worst service ive gotten in the 15+ years i have been with them!
So dissapointed!
Buyer beware!

I am so happy that I went to this store. I should have gone here in the first place. Yesterday I went to 4 different Sprint stores looking to get a new phone and all attempts were unsuccessful. When first arriving at this store, I was helped right when I walked in. Cambria is the girl to see. Superior customer service from when I first got there to when I left, which makes for such a better experience. She was very knowledgeable, listened to my concerns, was able to answer all my questions and made it evident that she values me as a Sprint customer and wanted to make sure I left as a happy customer. I highly recommend going to this location for all of your phone needs.

This store has been great. Michael was extremely helpful and got me in and out. There was no BS and he didn’t try to sell me stuff I didn’t need. I got my upgrade and he had me all set in no time. I recommend anyone go see Michael if they need some service from sprint. He can also switch you over hassle free.

Very friendly and helpful staff. Store was bright and clean. Would recommend to anyone.

Just want to say Hunter Mitchelle helped switching me over from at & t to sprint, it was a pain free process and quick. Thanks again Hunter and his team!

I purchased an iPhone 6 here, this store recently opened not too long ago so I was expecting a horrible experience.
I got to admit the sales floor and furniture look really dated and worn out, like they brought in some used furniture. Half the phones weren’t working, and some that we tried to pickup just ripped right off the adhesive with no effort.
My sales lady was good, nothing spectacular but she just got the job done, which is what I was looking for. I’m satisfied with my new iPhone.
Beware: staff has really changed and they’re very deceptive, if you read the reviews you’d notice they’re clearly written by them or their employees, very fake!