The Flat Rate Movers

I’m surprised to see such negative reviews. I got abandoned the morning of my move by another moving company and called Flat Rate Movers. Henry and his crew moved me from WV to Baltimore. The truck was packed professionally, they didn’t complain once despite working for about 8 hours before driving back to VA. They tackled my fourth floor apartment, with upstairs bedrooms, with gusto. I tipped them well as they deserved it. I would recommend them to anyone. Hardworking, good natured guys. Nothing damaged and everything in its place.

I hired Henry to move a new hot tub form my driveway to the far side of my house. When his crew lifted the tub we heard a cracking noise. When the hot tub was placed on my deck and unwrapped it from its shipping container the cracking was evident.
I didn’t ask Henry to pay for repairs or replacement, I only asked that his crew return to my home to move the cracked tub back to my driveway and when a replacement tub arrived, to move it to the deck. Henry agreed to that arrangement, that is, until the time came to do the work. Without Henry’s crew moving the cracked hot tub I’m unable to accept delivery of the new tub. Henry won’t return my texts or calls. He seemed like a reliable guy when we first met, I now know better. I regret hiring him and now must hire another company to get the job done. Henry proved himself to be highly unreliable and unprofessionally on this job.

Licensed and insured?!? After a tenant hired this company to move their belongings I was told they would contact me regarding the damage flat rate movers did to the plaster walls in the hall and stairway. I called flat rate regarding the damage. I told Henry that the walls are plaster. He said he could send out a carpenter to patch the wall. I asked if carpenter was familiar with plaster walls. He seemed to hesitate on handyman’s ability. I proceeded to tell him that I have a gentleman who does my plaster repair and that I felt more comfortable with him doing the repair than someone he was unsure of their ability. Henry then asked «Are you American? Do you understand english because I never said I didn’t know if he could do plaster». It was at that point I realized I wanted no more to do with anyone associated with this business. I simply told him never mind. He then said he could send someone to patch and sand in the morning. I asked when would they come back to repaint the damaged wall. He told me that was landlord’s/ tenant’s responsibility. I assured him that it was his movers that damaged the paint to in turn damage the plaster. We don’t touch up paint he said. He also told me he only uses his carpenters because it isn’t cost effective to pay out side people.
So, instead of me having someone come into my property to improperly repair my plaster walls which I would have to pay to have it redone I will simply have it done right the first time by someone who actually isn’t rude in the process.
By the way I am American born and raised. The only accent I have is a southern twang. What a rude thing to say in this day and age even if english was my second language I would know enough not to hire or recommend your business to anyone.

If I could give 0 stars I would. Everything started ok. The quote was reasonable and the movers did a good job packing everything up. However, when they came to unload at the new house, several things went wrong. Our expensive kitchen table had deep scratches. They were asked to put the furniture in the house and put some of the boxes in the garage. They ended up putting a nice bookshelf on its side on the gravel garage floor. Needless to say it was ruined when we found it. Henry and Chris said they would take care of the damage and send out someone to fix the table. However, once they left they never answered their phones again. They completely blew me off and left me with hundreds of dollars of damage to our furniture. Of course, they only take checks and they cashed our check the same day they moved us. As soon as they had our money, they disappeared. Very shady people, do not work with them.