Trex Company, Inc

I have now received the run around for so long I filed a complaint with BBB and hope this generates more then lies and poor customer service.
Bad product quality, poor customer service and still have not received my refund on returned product that was the wrong color!

Great alternative decking docking and fencing materials for those that understand it doesn’t magically stay clean because it is generally installed in the outdoor uncontrolled environment exposed to the elements such as moisture, mold spores, tree sap, and whatever people pets or animals can track and spill on it. You will likely need to clean it at least twice yearly, Spring & Fall, as the manufacturer recommends. Corte Clean Composite Deck Cleaner is best proven product for cleaning and routinely maintaining the clean appearance of composites, especially when it comes to common black mold stains, grease, oil, rust, etc.

Customers for life is clearly not this companies motto. Like the other review our deck was installed in 2005 and has been basically decomposing and growing since. it no longer sheds water or snow or ice as all of the original spacing has actually grown together. We discovered a class action suit against this company and filed a claim along with many others out here in the southwest. Their Nevada plant produced apparantly a fairly large bad batch of product. They are replacing material and gave us a modest 175.68 for labor on 28×14 second story deck. The nearest waste disposal from my house is an hour away so removal and disposal is also going to be expensive. I received the product this morning after 5 appointments canceled or wrong. Material is a different color. I called and well they don’t make that color anymore and no one bothers to let you know and they’re (Chris Dickerson) is going to call you back in five minutes and well, you know the rest of the story. The wrong color material is now taking up space in my driveway. I would highly recommend buying from another manufacturer. Their service, attitude, compensation is pitiful considering the product defect is of their own doing. I guess any company that is forced through a class action suit to do the right thing by their customers would truly be suspect. I have recently seen television adds for the product advertising special financing for the consumer and my thoughts go to that money would sure be better spent taking care of those who already own their deteriating products. I sure wouldn’t put much faith in the warranty. This is proving to be a costly, frustrating purchase, all just for the pleasure of buying their product.

My husband and I heard so many wonderful things about the famous Trex that in 2005 we put a 800 sq ft deck in our back yard. A year later the material started to fall apart and by 2008 it was so bad that we called the company to come out for the problem. They were nice enough, but it took 6 months to get them to give us the material (6K worth back in 2005) and the only replaced 80% of the deck… so we had to do all the LABOR again, remove all the boards, dump and replace. The sucky part is that the 20% they didn’t’ replace does not match the new Trex so we have to buy another thousand dollars worth of material to finish this nightmare-​of-​a-​project. How sad for us…
I think it would have been nice of them to at least replace all of it so we can have it uniform. The old ones don’t even have the same pattern… they are plain and the new ones have wood grain.
So I am off to buy more Trex and hating every minute of it.
Thanks a lot TREX for nothing… Double the labor and spend more money… you suck!