Winchester Computer Repair

I dropped my 1 yr old laptop. My husband took in the laptop to WCR on Sat-​9/​29/​2012. He explained what happened. Mike, the owner said my hard drive crashed and in order to get the laptop working again he will need to re-​write the system and install a new hard drive. Told us it will be ready on Monday, ¹⁰⁄₁. I arrived at the store on Monday @ 4:45pm to pick up my laptop. Michael, his associate, was still working on my laptop. He explained to me that «I took it upon myself to give you a 320G hard drive with a faster processor versus putting in a 500G hard drive like you had in there.» I asked him why he made that decision without first consulting me. He said he «had to walk to pick up the part, walk back and install it» as if he was doing ME a favor. I was not happy. He said he was still not done with loading the software, etc and if I could come back. I left and came back 30 minutes later and he still wasn’t done. He asked if I could come back tomorrow. I was not happy but agreed. When I got home I got to thinking-​He needs to put back a 500G hard drive in there. I was assured that my laptop will have the same components. I called the store and told Michael to take out the 320 hard drive and put in my 500g hard drive. He said for me to check back on Tuesday. I called the store Tuesday afternoon and he said I am all done. I picked up the laptop @ 4:15pm on Tuesday and he told me everything is good and it is working. I asked him again if everything on the operating system was back on there just like I left it. He assured me it was. I paid and left. I got my laptop home and noticed that my camera software was gone, and as I was re-​loading my virus protection, I got a blue screen. I contacted the store owner the following day to explain to him what was going on and to also express my frustration with the lack of communication from his store to the customer. Mike, the owner began to cut me off in my conversation with me and say «Yeah, there were some issues but I tool care of them for you. I told him they were not taken care of. He charged me $ 170.00 to re-​write my system and to install a new 500G hard drive. At first he was going to install a 320G hard drive in there without my consent. He told me «yeah, I thought there was a 320 in there so I told him to get a 320.» I told him that was not what the technician told me so now I’m getting conflicting information and that makes me very uneasy. He begins to yell at me and say «what do you want. we took care of you. what more do you want?» I told him what is he going to do about my bluescreen? He yells at me some more and says «Hey, I didn’t drop your laptop! YOU did!» He said he will look at it but it will be an extra cost.
This facility is completely unprofessional, rude, inconsistent, irresponsible and a total rip off! My laptop was worse off than when I first bought it and I had to take it to another facility to repair.
DO NOT USE WINCHESTER COMPUTER REPAIR! Mike, the owner is a pompous know it all… don’t say I didn’t warn you!