The Home Depot

I am pretty disappointed in the customer service this store completely lacks. Well, almost completely. I have asked people that work there while they were standing in a particular aisle if they could help me with tools. (That is where he was standing) I showed him two items and asked what the difference was. They both looked mostly the same, but one of them was more money. The reason I wanted to know was because I came in for the priceier one but if the other one was the same, what is the point in spending extra money? He tells me he has no idea. Not only did he not have an answer, but he didn’t get anyone else to help. That was it. I was supposed to be satisfied with that answer. I have worked in customer service for many many years, and I am sure that anyone else who has worked in customer service reading this review can agree that if you don’t know something, you find someone who does or find out on your own some way. That was pretty annoying. Then yesterday I went in to return a low quality item to find a better one. I was told several different places in the store to check, being bounces from one side to the next and I had a lot of people pointing fingers at where things were instead of showing me. A couple people in one department say, No that item is not back here.” I get sent outside. I ask the girl out there and she actually helped! She told me what aisle to find the product, which was about 20 feet away from the people who told me it wasn’t in there department! I am so sick of employees that stand there and chit chat and do not care about the customers. If it weren’t for the customers, you guys wouldn’t have jobs! And the management clearly does not care that they are wasting money on crap employees. Sadly, there is no Lowe’s nearby. But I will check Ace Hardware out to see if they have better service. I cannot recommend this home depot. The only reason I gave it a 2 instead of a 1 is because they do have items in stock that I need.

I usually avoid big box corporate stores, but I’m definitely a fan of this particular location. The last time I happened by was during Black Friday weekend, and I couldn’t help but notice the smiles and warm attitude from all the staff. Usually you might expect a mechanical, «can I help you with something» but I everyone was sincerely friendly, from the greeter to the employees roaming the aisles to the cashiers.
The store was well stocked and amazingly organized and had a helpful «try before you buy» station. That alone induced me into purchasing a Dremel that I had been considering.
I really like this particular store. Sure, every big box has problems and complaints about customer service. But this store goes a long way toward making up for that.

I hate this particular store. Home Depots in general are hit or miss these days as far as customer service goes but at this location, if you need any more help than finding which isle has an item, forget it!
My husband and I have been here several times. When it opened, we were excited to have a big home project store close by, since Winder is lacking in large chains. Boy were we disappointed! We have never received helpful service here and here is the latest experience that prompted me to write this review. We were looking to paint our entire house and put in new floors. Upon hitting the paint section, we snagged an employee, turned out to be a manager, and asked him a few questions about color and brush types. He seriously talked to us like we were 5 years old (we are in our 30’s)! When we asked him about mixing us a custom color, he said «See that wall of colors (referring to the wall of color samples), you pick one, buy the paint and then you paint it on the wall.» Very condescending! He could not recommend the correct brushes (online research says to use synthetic brushes with latex paint and he told us to use natural bristles) and the best part: another customer needed paint mixed so he walked off in the middle of helping us and came back about 10 minutes later, smirked and said «how’d you like the wait?» Who says that!?! We walked out and will not be going back!
Note to people that live in Winder area, there is a nice Ace Hardware in town on 211 where the people are super helpful and knowledgable about product. Smaller store but better experience.