Big Paw Pet Care

After moving to MetroWest from Winter Springs, we couldn’t continue with the same «nanny» we used and loved before. Laura the Pet Nanny was able to refer us to Mike/​Big Paw Pet Care and I’ve not regretted it once! My dog Paisley now loves Yogi just as much as her prior nanny Rebecca. When I’m at work all day, I can rest assured knowing that Pais is getting some love and attention despite my absence. Each day I come home I have a note left for me with the times Yogi visited as well as what happened (if Paisley was fed, walked, went potty, etc) and a brief note as to how their visit went. I had switched from working days where we had Yogi come regularly to nights but I’m excited that I’ll be back on days soon and Pais will get to have regular visits with Yogi again!

We have just recently started using Big Paw pet care to take care of our dog for potty breaks during the day when my hubby is away on business. If you are looking for a pet sitter or services for your dog during the day do not look anywhere else. I am very impressed with their customer from the initial contact to the text messages received during the visit with pictures of my dog. The staff absolutely loved my pet and I think both my dog and the sitter miss their time together now hubby is home :) It’s always a worry having someone look after your pet or enter your home but they were very professional. I have already booked them for the next trip. I highly recommend this company for you pet care needs.

These guys are amazing! At first my wife and I were skeptic, but we decided to give them a shot. Our dog sitter would go way above to make sure my dogs felt comfy. He would take picture of them playing and update me on how they were doing. Recently I have had family issues and had to fly out of town last minute and they had no issues with picking up the time! The owner is great and his employees are great! Keep up the good work! It would be foolish to use anyone else besides Big Paw!

Before we came to Big Paw, we seemed to go through dog sitters like drinks of water… For the past year we’ve been using Mike and crew, and we’ll never use anyone else. The crew is always professional, communicative, and they deliver what they promise. True, seems like an easy menial task to let the dog out, but Mike and company take it to another level. Case in point, we had to make an emergency trip out of town… Last minute I put an appointment in late night, had a response within a couple hours and we knew our little guy would be taken care of. On the visit I had a call, there were some questions… Mainly about towels to dry off our dog since they were caught in a rainstorm. Mike also took the time to wipe down the kitchen floor since there was a small mess created by our wet houseguests. Have to say I felt comfortable everything was in good hands…
Upon returning home, late night… We opened our garage door to find that Mike took a few seconds and pulled our trash can into the garage for us. Little details go a long way… Thank you Big Paw, we’re glad you’re here!

I recently got a new puppy and had no clue on how to properly train him. I had researched plenty of dog trainers and really selected Big Paw Pet Care for a number of reasons but most importantly bring their amazing customer service. John is the most patient trainer and always answer all of my questions. I can’t thank Big Paw Per Care enough for helping me through this stressful «puppy time». My puppy (Otis) is quickly showing great improvement and I can’t wait to see all this hard work pay off. I couldn’t do it with out these trainers. Thank you!

Before I get into any of the juicy details, I’d like to give Big Paw Pet Care two thumbs and four paws up!!! I recently went on vacation and my biggest concern when I was planning everything was the care of my three very diverse dogs, all with specific needs. I did a lot of research because my previous experience with boarding two of my three dogs with Preppy Pet was a horrible one. My dogs came back with hairless spots and red swollen skin. I found out they ended up staying locked in their tiny crate the rest of the time they were there (that happened on day 2 of the trip). I couldn’t enjoy my vacation knowing my dogs might have that happen again. I went to a few boarding places to check them out, even Disney’s boarding facility. A couple of boarding places seemed just barely okay, but still not the quality of service I’d want for the money spent (which is A LOT!) and Disney was going to cost over $ 1000 for minimal care of my dogs.
Before settling on boarding my dogs, I started to research a pet sitter. I’m the type of person where I like to have all the info up front before buying something or going with particular business for a given service. I finally narrowed down a list of three pet sitters that seemed to have fair pricing, serviced my area of Orlando, not some sort of scam, were bonded and insured, and had a nicer site that explained what they offer.
I love Big Paw Pet Care’s website. It’s easy to navigate and book a reservation. Shortly after putting in my reservation request with pictures and full details about each dog, we were contacted and setup a meeting with the sitter (We had John and we loved him).
John came by on an agreed upon day and time. He got to meet our dogs and went over everything we submitted online about our cute and crazy dogs. John was so nice, prepared, and professional. He definitely put me at easy to go forward with using BPPC.
Once it was time for our trip, we met up with John again to give him our keys. We also let him know that we would have security cameras setup so we could check on our dogs during the day when John wouldn’t be around. John was so great about it. He was use to customers doing that and had no issues or weirdness about it. Another aspect about BPPC that makes you feel so relieved.
On our trip, we watched our dogs to make sure that they looked like they were doing great and they looked totally normal. Our security cameras send an alert to our iphones when there is motion detected, so we got to see John a couple times for a few minutes and he was giving the dogs SO much love. It made my heart melt knowing my dogs were happy and loved. John also sent us text updates, photos, and got back to us quickly if we texted him. It was awesome having that access to John and our dogs without feeling like your hounding the person.
When we got back, there was a progress report on the dogs for each visit. John was awesome, honest, and he gave us more customer service than any boarding place ever could have. He even brushed our dogs teeth a few times (which they are use to, but wasn’t expected) over the time we are gone!
That’s just a summary of my experience. I can’t wait for the next vacation because as long as Big Paw Pet Care is around, I won’t feel guilty leaving my cute furry babies. I 1 000 000 000 000% recommend them. I will be going back to them in the future for sure. The money is so worth it. Even if I had to pay as much as a boarding place, it would still be worth it. This company hires people that ACTUALLY care about the animals, their job, and you as a «concerned parent.» I will never have to board my dogs again!
The only down side is that when we came home we thought our dogs would go nuts from missing us — instead they were totally calm and just like «oh hi!» lol. I guess that’s not too bad of a down side. Lol. Just means they were all very happy even though we were gone.
Thanks John and Big Paw Pet Care!!! You guys are amazing!!!