Steinert

On a recent service call, a representative of this company showed up and started quoting numerous items our furnace «needed» to have repaired. His attitude was suspicious from the beginning. Our furnace has been serviced by others regularly and is generally known to be in good shape. When questioned about the prices and parts he was claiming it needed, he would not supply part numbers (or even names). He ended up saying «We don’t want to deal with any customers who would look up a price of a part on the internet». What does that tell you? They only want to work for people who don’t protect themselves apparently. Also, it seemed like he was trying to just railroad my wife who happened to be home communicating with him that day. Eventually, we he started to become belligerent, I told her to just pay him for only the work he’d already done and get him out. His quote for a «transformer» he claimed we need was $ 282. We ended up paying $ 182 for what he wrote as «clean burner only» on the receipt. I suspect we overpaid even for that.

Rude rude rude and very arrogant owner.
No customer skills at all. He takes pleasure in belittling customers. Never have I came across such rude emails from upper management let alone someone who bears the company’s name. Save your time and money and look for another company who will take pleasure in helping their customers.