The Stove Shoppe

Awful. Buy your stove ANYWHERE else. First they switched pellet suppliers after they sold me on how much better their pellets were than box stores. Second, Inaccurate estimate on installation. Third, stove came in with faulty piece that was NEVER followed up on. Fourth, questions on operations were met with awkward silences and very obvious apathy. We thought we were going to get better service and attention by buying local and we’re willing to pay more. Well, we paid more, but got service that a big box store would be embarassed to provide. Repeat. Do NOT buy from these people. You will be very disappointed.

I’ve gone here a few times to try to get parts no help. They have no interest in helping people and take too long to acknowledge you’re there. Went to price out lamp post the other day. Again same indifferent attitude from sales staff. Their prices were rather high. I liked the $ 225 to «install» the lamp post but won’t hook up the electrical. Also down the road the same post $ 130 cheaper. They have people to contract with to actually install the post.

Didn’t realized there is another business that would be scummier than car dealerships. But I might have just found it — FP Sales.
Would have given zero star for theBAIT N SWITCH tactic they used. Don’t understand how they think they would succeed going this. I’d rather spend a few more $$ to buy somewhere else.
Called them on Wednesday to get quotes on a gas FP, Salesman Steve told me $ 2699 for FP I wanted, and he will give an additional 10% off if I pick up and install the unit myself. They have some kind of tent sale. Although their accessories are more expensive, the price of the unit is lower than the competitors and with the 10% off, the prices of the accessories are still more expensive, but comparable. So I told him I would come up after work on Sunday to check out the unit and make the purchase then.
Saw the unit, liked it, so onto the paperwork. Surprise! Bam! $ 3299 for the unit.
Me: «Wait a minute, this is a lot more than what was quoted on the phone. You quoted me $ 2699 and that’s why I am here today.»
Steve: «No, that’s the price for another model. And you are getting 10% off all accessories (fronts, vent kits, etc…).»
Unapologetic, Steve proceeded to ask me what the other stores are quoting me. Are you f… king kidding me???
Steve: «Well, this is what it is. The prices are straight out of the book. Take a look. You save on taxes and I am giving you 10% off.»
He proceeded to try to show me the prices on his catalog.
Thinking to myself, the 10% was a previously discussed proposition and it isn’t something he is doing to make nice. I couldn’t wait to get the hell out of the place, after feeling so cheated by this scum of a store.
Worse experience than a car dealership. Thank you for wasting 2 hours of my Sunday afternoon and for your BIG lies about your prices and you «sale». Marking items up higher and then discounting them is not a «Sale».

So happy w/​my purchase!!! Just bought a wood stove insert! And the gentleman that was helping my husband and I! Was very helpful and informative definitely recommend this place:) btw they have a play area for the kids while you wait!!!

My partner and I priced out a pellet stove here. We didn’t actually end up buying it, but I still have to rave over how great the staff was and what a completely charming store this is.
I recently relocated from California and I know *nothing* about wood stoves, pellet stoves, heating oil or winter in general. The guys who helped me were very knowledgable, explained everything in detail when I gave them blank stares and our quote was really reasonable. (We just ended up moving in a different direction).
In addition to stoves the store carries yard items, steam pots, candles… everything you can think of to make a charming and warm winter indoors.
I really like this shop and although I didn’t get a stove here — I’ll definitely be going in for other things. Soon.

This review is for the Epping, NH branch of the Stove Shoppe.
If you didn’t buy your stove from The Stove Shoppe, they’re not interested in any business from you.
6 months after we bought our pellet stove from a shop in the Lakes Region, the Epping branch opened. Since this Epping branch was 10 minutes from my house, I thought I’d try to deal with them instead of where I bought our stove — again, 1 hour away in the lakes region.
I’ve tried 3 or 4 times to give this Epping branch my business. I’ve tried really, really hard to become a customer. In the last year, each time I’ve tried to hire one of their service staff to work on my stove, they’ve refused, saying they do not work with people who didn’t buy their stove from them.
I thought maybe it was just me so I had my wife call and ask if we could become a customer. They told her no as well.
We got the message loud and clear — regardless of whether we need to buy a swingset for our kids, a fence for our yard or a grill for our deck, we won’t try to become customers anymore.

We finally broke down and purchased a pellet stove. A pellet fireplace insert to be precise.
The Stove Shop made it easy. It sales woman was 1^st class, professional, and answered my hundreds of questions.
I got a fair price, they came down a little when I asked.
The came and installed the stove on time, the installers knew what they were doing and were professional.
I can not emphasize just how easy it was to deal with these people.
I love my little pellet stove and have had no problems at all.
I would recommend this shop to anyone.