Lippincott Van Lines

I can only speak to their work as a transportation service provider for the military. If you are in the military and this company comes up as your TSP, head over to the transportation office and request a change. They subcontract to incompetent packers who fail to follow the most basic packing & loading procedures such as inventorying all items, wrapping furniture, packing fragile items in boxes (not in furniture), and placing dividers between the items of different families. Their subcontractor (EDC Moving) who packed us out brought children to our home, changed the dates on us, and caused us to be late departing because they failed to adequately plan our pack out. Their dispatcher tried to tell us that we were not authorized a wooden crate for a fragile item after the army had already paid for it. To add insult to injury, after the movers damaged our son’s crib before leaving our original location, they lost a piece so it could not be reassembled upon delivery. Then, the company they subcontract through to handle claims, National Claims Service, told us that our son’s crib was not a priority and he «must be sleeping somewhere.» Despite the military’s full replacement value policy that protects service members from the unscrupulous actions of some moving companies, this company’s subcontractor is insisting on replacing our Kirby vacuum with an older, refurbished model so that all of the attachments that did arrive will now be useless to us. They are also blaming us for EDC packing items into furniture and refusing to take responsibility for lost items. There were a few large pieces of furniture that the movers picked up from a restoration shop, but failed to inventory. We notified the company within 48 hours of them leaving (before we received our items) to say that there was a problem with the inventory. They are still denying responsibility to damage to these items because there is no inventory number. The only positive from this move was the drop-​off crew. They were actually pretty good and tried their best to not cause further damage.