Clarion Collection Hotel Sundance Plaza Hotel

This is now called Winston-​Salem Hotel and Spa. Despite any good reviews you might find, it is low quality.
Apparently if your ‘do not disturb’ sign is not off of your door by 11:00 (11:05 is too late), your room does not get service that day. Air conditioning could only keep the room at the top end of comfortable — a bit cooler would have be preferred. After they cleaned the room on the second day, there was still hair all over the bathroom. We poured water in the coffee maker and it immediately drained out all over the dresser. It did look terribly run down — reminded me more of Super 8 quality. The low rate was supposedly a special because they had recently changed ownership and management and wanted to show they were better than before. If they ever charge more than the $ 70 – 75 /​nt that I paid, then folks are getting ripped off. While the free breakfast was adequate, calling the room a bistro is a big stretch and the bar no longer servers anything. What really clinched it was as we came down the hall there were housekeeping carts blocking the hallway. The staff looked right at us but didn’t bother to shift the carts a bit for us until we asked, and then they seem really put out by the request.
The one good thing was hot eggs, potatoes and bacon on Sat and Sun. It actually was hot, tasted good and there was lots of it.

This is an run down hotel. There are better hotels in the area. Rooms are worn out. Showers are week with just warm water and the front desk help is sub par.

If I could give 0 stars, I would. It’s a good thing I’m not holding my breath for the GM to call me back because if I were, I would’ve passed out.
This hotel is a sh! t show. I stayed here around 4 years ago and I had a not so good experience. Once I arrived to my room, I received a warm greeting from a dead water bug outside my door. Once I pulled back the sheets I had a bed that had linens like a church… HOLY. They appeared to be burned from cigarette ashes. I called the manager to inform her about my experience so my room was changed. Fast forward to 2 days later, I told the manager about the incident and she apologized. Fast forward to a week later and I had a letter from the manager who apologized for my experience and she said the next time I came to Winston, I would receive a free nights stay at this hotel. I don’t go to this area often because I live in NY and I only come back here to see my college friends.
Fast forward to the present…
I am going to NC in a few weeks to visit my friends and i thought, hey, I have a free room. Let me book it with Sundance. I called one night to book my «free» room and I was told by Samantha the front desk agent, that there wasn’t a manager at the hotel. What kind f hotel doesn’t have a manager on duty? I told her what my issue was and she said that the manager who offered me the room was no longer present, so it couldn’t be honored. I then told her I wanted to speak to a manger so she took my name and number down and said she would pass it on to a manger and I should hear from someone within a few days. 3 days go by. No phone call. I called them and left a vm on the GM’s machine. 2 days go by. No phone call. 2 days ago I called to speak to a manager and FINALLY one was working! Once I started to tell the manager my story she abruptly cut me off and said, «oh you’re the one that had the water bug in the room right? well I already discussed this with my managers and there is nothing we can do.» So I said really? So why didn’t I receive a phone call. She then had an attitude and said she would take my name and number down, so I CUT HER OFF and I said,“for what? I’ve done that already and no one calls me back.” So she said well fine. You can leave a voicemail. I left a voicemail, and of course, my calls have not been returned. I even called corporate and the lady laughed at me, and said «ha-​ha. they can’t honor that. It’s been more than 6 months. It’s not going to happen.»
DON’T STAY AT THIS PLACE. INVEST IN A BETTER HOTEL. THEIR CUSTOMER SERVICE SUCKED OVER 3 YEARS AGO AND IT SUCKS NOW. AND I WON’T STAY AT ANOTHER CLARION HOTEL AFFILIATION AGAIN.

I travel twice a month for business and stay at hotels that are at least twice as expensive and are not half as nice. This hotel has a chain affiliation, but is truly a boutique hotel in every sense. It has been completely renovated and features art from local artists throughout. The grounds are lovely, with small private spaces in which to retreat and a beautiful clean pool. The rooms are very quiet and comfortable and the king bed was plush and sheets soft and luxurious. There is a refrigerator, microwave, wireless internet and every other amenity you’d expect from a 5-​star hotel. Be sure to ask for an «art» room, which features the work of a local artist. The staff is accomodating, friendly, helpful and really go out of their way to make sure you enjoy your stay. It is obvious that everyone takes great pride in the hotel; and it truly is a special place. The free breakfast is plentiful but for $ 7.00 you can order eggs, bacon and grits. They have live jazz once a month, which we missed; however, we did get to use the spa twice, which was a very nice! The private steam room and rainforest shower was spectacular and so relaxing. The spa staff is caring and accomodating and made the experience truly special for my daughter and me. The location is not in the midst of downtown which is actually a benefit. It is a 3 – 5 minute drive to Wake Forest, UNCSA, downtown, Renolda Village, the RJ Reynolds facility, and anything else you want to see. (Granted the town isn’t that big to begin with) I enjoyed every single minute at the Sundance and would go back in a heartbeat and will. The next time my company is in Winston-​Salem, we will definitely be staying there. It is a really unique hotel!

I thought the place was really nice, especially compared to the motel 6 we stayed in last night. Everything was clean, complete and in order.

Theres better to be had elsewhere, I stayed here recently for a wedding and all my family was already booked here so the level of convenience was a priority for us.
The bathrooms were tiny. When I say tiny, I mean that you can’t open the door if someone is on the can. You will hit them square in the big toe.
Don’t ask me how I know this.
They also do not have a vent fan, so my long showers get rather steamy in there. The other problem with the size is that you do not have much manuevering room when you are toweling off after the shower. The door will push the floor towel out of the way any time you swing it open.
Beds were a solid meh. I woke up with an excrutiatingly sore back, and I guess it could be because it is like sleeping on a sheet of plywood.
There is only ONE trashcan in the entire room, and it is in the bathroom. One styrofoam takeout container and it is full. It not that hard to put a few trashcans around the room, so I didnt really understand it.
The customer service folks were all fine, and I didn’t have any problems with the facility employees but as others said — your room door will slam like something fierce. It is loud as hell and I didnt like it.
One other thing I noticed is that NOBODY’s TV’s seemed to be working ok, In all the rooms we visited, there was always static of some kind. The wifi was terrible and I had to use the ramada network from another hotel to get any work accomplished.
Not my first choice if I return to Winston Salem.

(The building also houses a spa, but this review is for the hotel itself.)
I guess the hotel has 2 kinds of rooms: the regular ones, and the suites. They say they’re pet-​friendly, but suites are off-​limits. The guest services lady assures me that 1. Bringing Fifi won’t compromise the quality of the room, and 2. the hotel has a 3-​star diamond rating from AAA, and AAA has high standards.
Hmmm… did she mean one diamond? Or maybe I got the butt of all rooms, and it didn’t represent the rest of the hotel. It was tiny, and there was no ventilation in the bathroom, so hot showers meant coming out to a moist, foggy bedroom. I later asked about this, and front desk told me that only 2 bathrooms on the 1^st floor have a working fan. I’m pretty sure this is against code.
Now, there are entrance doors situated all over the premises, so you can park at the one closest to your room. Unfortunately, the way the exterior doors were built don’t lend themselves to shutting quietly. They slam, and it’s loud. The same goes for the interior doors. Wait ’til you hear housekeeping go from room to room in the morning.
Starbucks coffee, continental breakfast (danishes, muffins, bagels, cereal), and wifi are included in your stay. For the most part, I couldn’t get Sundance’s wifi (the front desk night lady said it wasn’t working, but didn’t do anything about it), so I logged into Ramada’s. It was a stronger, much more dependable signal.
As for restaurants in the area, I was promised that there were «a lot», including «Italian» and «Mexican». I wasn’t told any specific names. Well, I stayed there for 3 nights, and I don’t remember seeing any that I felt were worth the trip, especially since you have to keep making a U-​turn on University Parkway to get back to the hotel.
On the plus side, with the exception of the rude, unaccommodating night lady at her computer screen, the staff was hospitable; the cleaning lady was cordial and reliable.
The Sundance has potential, but it’s old, and it needs some work.