Firestone Complete Auto Care

My AC stopped blowing cold air so I called Firestone on a Sunday and was able to get it in and fixed the same day. We dropped the car off around 10:30am and this place was PACKED! There had to of been like 10 people waiting. Luckily we didn’t need the car that day and ended up picking it up around 4.
The Freon was almost completely gone so my system needs to be drained and then recharged. Cost me about $ 150… Not sure if this is what an average cost is for this type of service but considering it’s getting hot out, I REALLY wanted my AC working again.
Honestly, I never feel 100% comfortable in any automotive repair shop. I always think they are going to try to screw me over in some way and tell me I need something when I don’t. Not sure if I will bring my car back for every repair but worked out today. Need to find myself a David Puddy. Had one I trusted 110% in Rochester, haven’t found one down here yet.

We cut a tire on road debris today and AAA towed us to this location. These guys were pros. We only interacted with Rick and Jeff and they got us in and out so fast and at such a reasonable cost. We replaced two tires and they tested the alignment, which they said was fine. This is the first time a mechanic has told us we didn’t need an alignment — he showed us the results. Overall, everyone at this location was chill, friendly, and helpful, and when you’re 300+ miles from home with a tire emergency, that’s exactly what you need. Thanks guys.

I first went to this establishment in 2001 when I first got a job with a company vehicle. It was so I could drop the vehicle off and kill time at the mall. I have brought over a half a dozen vehicles there since then for tires, oil changes, brakes, etc.
Well here is what happened this week.
I brought my wife’s car in to have the $ 700 or so set of tires that I purchased from there rotated. She and I joked about what scam upsales we figured that they would try to hit us up with. We drop it off and walk over to Chipoltes. At 1:15 my cell phone rings. It was Firestone. They try to tell me my wipers are torn and I need new ones. Also they saw my brakes are so worn that they will not last until the next oil change and my front tires are worn to the point of being unsafe and need to be replaced. I politely refuse the upsales and the guy on the phone tells me they will get right on rotating my tires. The wife and I go to the mall for about the next 45 minutes.
We walk back around 2:00 and the car is still not out of the shop. Maybe the technician needed a nap before doing the 10 minutes worth of work. As I am waiting at the counter the car is pulled around so no big deal. The guy at the counter printed out my receipt and shoved it at me. I signed it and he tossed me the keys without saying a word. Maybe he was having a bad day. I can accept that. The receipt read…
tire rotation quantity 4
courtesy inspection quantity 1
When I went out to the car the brake dust on my wheels was undisturbed. I looked at my tires and saw they were not rotated. I asked the service guy who pulled it around about that (he was getting the next car). He started into some cock and bull story about it being a liability for them to rotate my tires. See problem «4» for why this is a cock and bull story.
Here are my problems
1) When the guy called me at 1:15 to upsale me, he said he would perform the service.
2) The car remained in the service area 45 minutes after we talked so I assumed the work was being done.
3) I was given a receipt saying that the service was in fact completed.
4) AT ABOUT 8:15 AM THAT SAME DAY THIS CAR PASSED THE NC SAFETY INSPECTION!!! THERE WAS ABSOLUTELY NOTHING WRONG WITH THE TIRES OR THE WIPERS!!!
I WILL NEVER GO BACK TO THIS ESTABLISHMENT. IF YOU CHOOSE TO MAKE SURE THAT THE WORK THEY TRY TO SELL YOU REALLY NEEDS TO BE DONE AND YOU BETTER MAKE SURE THAT THE WORK THEY CLAIM THEY DID WAS DONE. THEY WILL NEVER GET THE CHANCE TO DO THAT TO ME AGAIN!!!
PS. I went back to the place that inspected my vehicle and got my tires rotated. Yes it costed me $ 12 but it was worth it to not have to deal with these people again.

Dropped the car off for an oil change while I went out for lunch with my wife. It was done about 2 hours later. $ 70 for full synthetic oil change on a Hyundai Genesis. Service was fast and friendly. They didn’t try to sell me anything extra.

(TLDR summary: NEVER GO TO THIS PLACE FOR YOUR CAR SERVICES.)
I can’t speak for all Firestones, but I cannot advise *AGAINST* going to this one strongly enough. Between my two experiences here, I’ve realized that it is the epitome of a company that preys upon customer ignorance. Again, I don’t know if this is some sort of company policy or if it’s specific to this location, but it’s a BIG PROBLEM.
Now, the details. My first service experience involved replacement of my tires and went okay overall, I guess. It took about 2 hours longer than they initially told me, and they managed to up-​sell me on a few unnecessary services as well as get me to start a credit line with them through the use of vague language. All in all, I would have given that experience 2 stars instead of 1, though.
The true trouble came on my second, most recent visit. I had my tires replaced at Costco, and they noticed abnormal wear on the old ones. They recommended an alignment service, so I went to this nearby Firestone. First of all, their prices are steep for a medium-​sized town. $ 90 for an alignment.
But wait! It gets worse! That’s just to have the service done. The true manipulation comes 1.5 hours after you leave, when they’ve started the service, and they tell you that this and that part need to be replaced and that it will cost $ 160 extra. And then, when you get back there once it’s done, and they have added another $ 80 because they said one of these same parts needed replacing on the other side. On top of this, the attendant got my invoice wrong and, had I not come back 5 minutes later after realizing that they had, for no reason, charged me $ 90 EXTRA! After my polite convincing him that he’d made a mistake, he took off the charge was rather unapologetic for his error. They also strongly recommended that I get my water pump drive belt replaced, due to cracking, but I smartly declined this service. When all was said and done, they still managed to charge me 4x more than I went in planning to spend on the service.
Here’s where the real kicker comes in. I was curious about this last item, as well as the alignment work they’d done. I also needed my cabin and engine air filters replaced, so I took it to Mock Tire on Country Club, based on the recommendation of a friend. (This company and location, I can’t recommend strongly enough!)
Talking through the alignment service they’d done with the extra parts, the attendant looked at my pre– and post-​alignment specs and said there was *absolutely no reason* I would have needed these extra parts (shims and a camber plate). I also confirmed this via phone with another friend who has worked on cars for 15+ years. In fact, the Mock employee said that in over 20 years of working, he’s maybe replaced *A DOZEN* of these parts on alignment services. This is having worked on thousands of cars, mind you.
When Mock started examining my car, they did say that my filters needed replacing but assured me that they could find NO CRACKS on the water pump drive belt and that it should last me at least another 20,000 miles. Wow! In addition to this, they spent 15+ minutes talking me through all of my concerns and questions, something that the folks at this Firestone never did.
Sadly, I can’t even imagine how many customers like me that this Firestone has screwed over simply due to their lack of knowledge about car mechanics. Hopefully, this review serves to get the word out and advise people to: 1) never go to this location for services, 2) talk to a trusted friend before having any expensive additional services/​parts done on your car, and, most importantly, 3) finding an auto service provider that you can TRUST and never looking back!

Quick and relatively painless. Probably not the cheapest place for tires or service, but probably not the most expensive either.

So I came here and serviced two cars. They were super nice, they didn’t up sell me on tires and I took advantage of their bogo half off deal! They made my traumatic tire bursting the night before an easy experience to fix and they serviced both my cars in under two hours! Between both cars we had an inspection, two oil changes, two tires, two front light bulbs and air in both of the front tires! That’s a lot for an early Sunday morning especially because another shop told me it would take four hours! This took half the amount of time.
This is the second time I’ve been to this Firestone and I’m really impressed with how nice they were.
The only reason why I didn’t give them five stars is because they messed up my bill one time but they made it good immediately and apologized profusely but now I will be watching my bill more closely. And, there isn’t a student discount but hey what are you going to do!
My tip is to make sure you go as early as you can. By the time we got out of there, fifteen cars were in the lot waiting to be serviced! We were the only ones for two hours before they were coming in crowds!
BTW, Sears Auto does not do state inspections, but Firestone does! :)

This greasery is close enough to my house to drop my car off and walk home. I did this last week for a simple oil change. «Thirty minutes» was my quote so I went home and had lunch. Three hours later my car was ready. It was an oil change not open heart surgery. I read three days worth of the local paper and every magazine in the lobby while waiting, not to mention Days of our Lives on the tv. Definitely won’t be trusting my pos to these guys again.