Magnum Auto Wash

So I had an unpleasant experience turning into a wonderful experience. People make mistakes or are moody and not greet you, over charge you… Etc. so I spoke up. What followed was the nicest experience from a manager so far. Not only did she genuinely listen and apologizes, but also took the time to let me know that she talked to the person. Since I was sitting, she came my level. Like I sad… A wonderful experience and thank you -:).

I have been here a few times, this last time I needed a car wash after a road trip. Said I wanted to do the VIP cleaning service and get my floor mats cleaned as well, as apparently that didn’t come with. I had a minor stain on the backseat that I thought they would clean, turns out that didn’t come with either. After getting my car back I noticed the floor mats were not cleaned, well they vacuumed them, but no washing/​scrubbing.
I usually tip well when i go to car washes and I did this time too, but when i got home i regretted that decision. So many spots left untouched inside the car made me regret spending the money I did. I ended up getting a cloth and doing some touch-​ups when i got home and cleaning the seat and washing the rubber floor mats. They did a good job on the exterior of the car which is why they got 2 stars. Bottom line, come here for an exterior car wash, don’t expect much from interior.

We stopped in on Monday, Oct. 12^th. We needed our 2008 Corvette cleaned, and this is the place we usually take all our cars, have for years. In the past they have always done a good job for the most part. This car has to be hand washed due to the fact that it is low to the ground, and too low to go thru the automated car wash, paid the 10.00 extra for the hand wash, paid for the VIP wash. When it was finished, the guy was given a tip, but upon inspecting the car, the wheels were still dirty. We were able to wipe our fingers across the chrome, and the dirt came off. This was brought to the attendant’s attention, and he sprayed a blue spray, and barely wiped it off, saying it was rust. Rust does not wipe off with your fingers. He was shown this and just shook his head. The clerk was notified, and she took a picture, and gave me the owner’s number. I left very dissatisfied, not only from the bad job, but also the bad customer service.
I immediately called the owner and left a message on her voice mail. After a day and a half passed, she finally returned my phone call. I was given an apology but was told that «I got what I paid for», that I did not order a «wheel detail», and was matter of a fact about it, even though I have been a customer for years, have 4 cars we take there, and also have family and friends who give them business. I believe when you pay to have a car washed, it should be clean, the WHOLE car. I «paid» to have the whole car washed, not half of it. I sprayed a wheel cleaner I purchased today, and the dirt came right off with no wiping. Needless to say, I will not be back, nor will any of my family or friends, she seemed unaffected by the loss of business.

Great job for the price. The young receptionist is very sweet. Always quick and the finished product always looks like a $ 200 detail! Remember to use your $ 2 off VIP coupon by checking in EVERY time!

BEWARE HAND WASH DOESN’T MEAN WASH BY HAND IT MEANS BRUSH WASH. I asked for a hand wash and got a wash with brushes which left brush marks all over vehicle. So if you are looking for a $ 650.00 repair bill let them hand wash your black vehicle. If you prefer not to pay to have your car repaired go else where.

The whole team does a great job here. The service is pretty fast and my cars get cleaned well inside and out. Managers are very friendly and you get a discount on VIP service when you check in online too. Give this place a try!

Stopped in here on Thursday, July 3^rd to get my car washed and vacuumed before heading out of town for the 4^th of July weekend. Paid for the VIP package ($ 19).
1 — It seemed silly that vacuuming the trunk (i.e. part of the car) was not included in the price of vacuuming the car… but my super-​awesome boyfriend had cleaned out the trunk of the car and so I was excited about it. Paid $ 2 extra to have the trunk vacuumed. Trunk was not vacuumed.
2 — The interior of the car (dash, windows, seats, etc) were not wiped down.
3 — Perhaps the most obvious of their cleaning failures was that there was still bird poo on the windshield when they were done with it.
When I brought these things to the attention of the employee inside, I was told I would have to get in line again (after having already waited 45 minutes for the first cleaning). At this point, I didn’t have the time or the patience to get back in line.
Not my usual spot, but thought I would give it a try. Won’t be back.

Good place to get your car washed. The people are nice & the price is right. Super satisfied.

Good price and service. Just wish a little more detail was addressed.

Ok. Would go again. Overall a good job, although there were little sections of the interior of my car that were missed. Friendly staff, decent indoor and outdoor waiting area. Fairly quick.

Got the VIP wash and overall I’m fairly happy. Not a perfect job as there are still filmy spots in the corners of my windows, but I’m satisfied given the money that I paid.

Did a great cleaning job on the car, but could’ve move a little faster if they used 2 people on the car for post-​cleaning instead of one person per car. May have been shortstaffed on the holiday weekend.