I wish I could give zero stars. Awful customer service from top to bottom. No one available to help in the store, several other customers and myself wandered around forever looking for an associate. Then the line was ridiculously long and the associates seemed totally unconcerned and spaced out. One associate was rude and snarky as I tried to return some paint we just purchased from them. I had lost the receipt but expected an exchange due to the product being faulty. Even the manager was rude and unconcerned when I told them they had lost a repeat and constant customer due to their attitudes and unwillingness to honor their own policies.. She just said«that’s fine». I am shocked! I wouldn’t go back here if you paid me. On my way out of the store, a woman who had overheard my interaction with the rude manager commented that she also isn’t returning as that is usually the level of service this location offers.
Stephanie A.
Évaluation du lieu : 4 Winston-Salem, NC
I love making crafts, decorating and gifts by hand so I always find my way to Michaels somehow! I love that they change seasonal items and each year and each visit is a little different. It can be sometimes too many things in one place and hard to get through aisles. Today I was hunting ideas for fall and also Halloween, and I couldn’t stop loving each thing I saw! They had a whole section dedicated to breast cancer this time too! They also offer coupons online and being able to scan your phone is great in case you don’t print them! I love the art supplies especially because I always find unique items and paints as well as mediums to use so I don’t repeat the same thing! The baking items and tools are nice too because even an at-home baker can make a delightful dessert and it look amazing! The only issue I seem to have every time is a long line to check out!
Jenny M.
Évaluation du lieu : 4 Winston-Salem, NC
They have such a great selection of items. There have been very few times I wasn’t able to find what I needed. And when I couldn’t there was a salesperson who was helpful and friendly. Today I was looking for items for my cousins baby shower. They had exactly what I needed for a great price and even offered me a coupon. By the way, the coupon always comes off of the most expensive item and not the least expensive as most stores. I didn’t realize that until the cashier pointed it out. That’s awesome!
Holly K.
Évaluation du lieu : 4 Raleigh, NC
I like this Michael’s! Michael’s is not exactly a store I have super high expectations for, to me they are always the same. I gotta say, I feel like I always have a hard time finding stuff, like I just don’t always understand how they organize the store. I would suggest downloading the mobile app because they always have some type of coupon on there. They also generally print out a coupon at check-out for your next visit. Basically I wouldn’t pay full price there or at least not go in without one coupon. The employees are always friendly enough. Often times they could use more people at the register since the lines tend to get long. They move through it as quick as they can.
Jennifer P.
Évaluation du lieu : 4 Winston-Salem, NC
This Michaels is very clean and well-laid out. I went in looking for foam core, and the salesman led me right to it. There are always coupons online, so you should check those out before going into the store. They have the ability to scan the coupons on your smartphone, which is really cool.
Tessa D.
Évaluation du lieu : 4 Winston-Salem, NC
This is one of my favorite craft stores. I love the selection. The store is a little pricey on some items. But I get coupons in the mail almost weekly and they run sales a lot. One of their major downfalls, however, is some of the employees. While most are very helpful and willing, some are very rude. I greeted a lady at the register, tried holding a nice conversation, then preceded to tell her to have a nice day. She didn’t even look up at me and mumbled«mhmm.» If you don’t like dealing with the public, don’t be in customer service.
Ben H.
Évaluation du lieu : 4 San Ramon, CA
I love Michael’s. If you do beading, or jewelry, or just any type of crafts, this is the place to go. It’s no different than say… Ben Franklin’s, or any of the other major craft places, but it’s all about the selection. When there’s a lot of stuff to choose from, you usually have a better time. Just happens that for a while there, I was doing a craft thing every Christmas, and Michael’s would be my go-to-finisher for supplies for all of them.