PNC Bank

Terrible customer service. After many years it is time to find a new bank! I do not even bother to walk in to this bank because they do not have anyone to help you! Also online service or trying to call and talk to someone is like virtually impossible!!!

You would be better served taking your money to a different bank or even shoving it under your mattress before stepping foot into this place. I opened a new account months ago with all of the qualifications to receive a cash bonus they were advertising, and followed up diligently to ensure I received it, which never happened. It took weeks of follow-​up phone calls and sitting around the drab lobby of this place to finally be told they weren’t crediting me any money. I was left with no recourse, just that the decision had been made and there was nothing anyone at meek little PNC of Winston-​Salem could do about it.
That incident was enough to make me take my money and run, but while I’m at it, their online banking system is also the worst, and I mean the worst of the five different online portals I’ve used to look at my finances. Slow to load and set up in a calendar system… yes, a calendar system. Maybe the people of PNC need to consult a calender to know how much money they have, but that’s completely counter intuitive to anyone with a working brain. Oh and they don’t deal with pesky nomenclature like «Checking» and «Savings,» as used by the entire financial system for decades. Instead I had a «Virtual Wallet,» and three different places I had to check for my balance to know where my account stood. This is the sad attempt at PNC Marketing to be edgy and cool, and as a marketer myself it’s embarrassing. I don’t need a virtual wallet or a piggy bank gif when I’m checking my balance. I just want to see, ya know, my balance.
So I am happily taking my money over to Wells Fargo. The branch on West Fourth St. especially is full of friendly faces and I actually enjoy spending time there, knowing my business is appreciated.