Intown Suites

The rooms are beyond filthy. They smell and cockroaches run rampant. The kitchen isn’t usable, everything is old and worn out. The bed was filthy. The toilet wasn’t attached to the floor and sewer gas made us sick. We asked for another room, we were told one wasn’t available. The courtesy officer gave us a key to use the bathroom in another room, upstairs and I can’t do stairs. (The room was obviously available) To their credit, when I made them aware of the problems, they sent maintenance to shampoo the rug, sent the orkin man for the roaches and someone to fix the toilet right away. Housekeeping did absolutely nothing. Unfortunately, the toilet needed major plumbing work and it was stabilized with shims as it wasn’t attached to the floor. Raw sewage began to leak on the floor. We paid for a week, stayed three and a half days and couldn’t deal with it. After speaking to the manager, he said he’d make a few calls and get back to me. He did as promised and gave me a full refund for the entire week. The place is a dump, but the staff is great, with the exception of the filthy maids. They are renovating rooms, after it’s done it may be worth a try.