They did a great job replacing a blown AV receiver and installing the proper equipment to run our pool speakers a few years ago. About 10 months ago, our URC remote died and I switched to RTI upon their recommendation. Unfortunately, the RTI wand has never controlled our Oppo Blu-Ray player properly due to programming issues. We have been waiting over 10 months to get this corrected. I realize that their 6 figure projects are probably of more interest to them, but we payed for a service and programming to be completed properly. Even with these frustrations, I would probably hire them again considering the level of projects they’re capable of and the quality of the work they do when they do it.