Roane’s Television

I recently had an issue with the picture on my HDTV (I could hear sound, but wasn’t getting any picture; also, the screen was just showing a bright red color throughout) and thought I’d have to take it in somewhere to have it repaired, and I was beginning to worry that any repair on my model might cost a lot of money. That, or maybe my TV would have to be replaced, which is my nightmare situation. (The one I have cost a lot of money and I’m not sure if it’s still under warranty, and I don’t have the money for a new one.)
I gave Roane’s a call since it’s close to where I live and I read a little bit on its website about the services it offers. When I called, a very helpful woman answered some basic questions for me and gave me some simple advice (checking to see if everything was still fully plugged-​in, etc.) about the situation. I followed it and got the picture on my TV back within a matter of minutes. I’m thankful for the advice I received as I’m by no means a technical person and, the minute I wasn’t getting picture on my TV, I entered panic mode. Thankfully, the solution to the problem was very minor and the crisis was averted.
I’m unsure if this business is worth 5 stars as I can’t say with any certainty that they do work of the highest quality, since I didn’t have to take my TV in or have someone come to my house to look at it. However, the pleasant and helpful customer service I received on the phone gives it, in my opinion, at least 3 stars, though I’ll throw an additional one on there because even the receptionist (I’m unsure if the person who helped me over the phone was a technician, though probably not) was able to help me fix the problem. Great stuff! I will definitely call Roane’s again in the future if I’m experiencing a similar issue. I think any Unilocaler or anyone else would probably receive great service here as well; the website states that Roane’s has been family-​owned and –operated for nearly 40 years, and the website states that Roane’s is able to fix practically any TV.