The staff here seems pretty nice, but they need to work out some process issues. The first time I went in for my appointment, they had accidentally scheduled me at the Waterford office and didn’t have a tech in that could run the tests I needed. So I rescheduled for today at 1:30pm since I had a conference call at 3pm. Well, 2:15 rolls around and I’m still sitting there waiting. People that had come out after me were seen before me, so I was a bit miffed. The techs that did run my tests were friendly, so that was the saving grace. Since this is the closest lab that my insurance accepts, I would probably go back, but if there were other options then I’d look elsewhere.